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We are recruiting for our client, who is seeking a proactive and technically skilled IT / AV Technician, this role is crucial in ensuring the smooth operation and support of IT and audiovisual systems across various sites. The successful candidate will have the opportunity to work in a dynamic environment, assisting in both the maintenance and implementation of cutting-edge technologies.

Key Responsibilities

IT/AV Support:

• Provide first-line support for audiovisual and IT-related issues.
• Ensure the setup, maintenance, and troubleshooting of AV equipment in classrooms, meeting rooms, and other areas.
• Assist in the installation, configuration, and support of end-user devices, including PCs, laptops, and mobile devices.
• Maintain and monitor network infrastructure, ensuring smooth operations and uptime.
• Support users with IT-related requests, offering technical assistance and guidance where necessary.

Technical Maintenance and Implementation:

• Perform routine maintenance on AV equipment to ensure reliability and functionality.
• Assist in the implementation of IT solutions, coordinating with the internal team and external partners when required.
• Configure and maintain software applications, ensuring they meet the organisation’s needs.
• Identify and resolve hardware or software issues, escalating complex problems to senior technicians or external partners.

Collaboration and Communication:

• Work closely with other departments to ensure IT/AV needs are met efficiently and effectively.
• Maintain accurate records of equipment, repairs, and support requests.
• Communicate clearly with staff and stakeholders, offering training and support for AV and IT equipment use when necessary.
• Keep up to date with emerging AV/IT technologies, identifying opportunities for future improvements.

Essential Requirements:

• Hands-on experience with AV and IT support, including hardware and software troubleshooting.
• Good knowledge of network infrastructure and end-user device management.
• Familiarity with Microsoft Office Suite and other standard business applications.
• Strong problem-solving skills and the ability to work independently.
• Excellent communication skills and a customer-focused mindset.
• Full UK driving license and the ability to travel between sites.

Desirable Experience:

• Experience in the education sector, supporting IT/AV systems in schools or similar environments.
• Knowledge of cloud-based technologies and video conferencing solutions.
• Familiarity with AV control systems and networking basics.

Why Join?

This is a fantastic opportunity for an IT/AV Technician looking to grow their career in a supportive and challenging environment. The role offers variety, professional development, and the chance to work with innovative technologies that enhance the user experience.

Apply now

Job Type: Full-time

Pay: £26,000.00-£29,000.00 per year

Experience:

• Desktop support: 1 year (required)
• Technical support: 1 year (required)
• Microsoft Office: 1 year (required)
• IT support: 1 year (required)
• Customer service: 1 year (required)

Work Location: In person

Application deadline: 03/10/2024