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applicants
SRMC Receptionist
at North Cumbria Integrated Care NHS Foundation Trust Other in Other (Published at 20-09-2024)
The Specialist Rehabilitation and Mobility Centre (SRMC) consists of three core services:
A Wheelchair service for people living within North Cumbria, who have long term restriction of walking ability because of illness, disability or advancing years. Currently serving around 11,000 users.
A Prosthetic service. One of the nine Murrison Centre’s in England and that offers specialist prosthetic rehabilitation services to army veterans, as well as the civilian population including patients in the North East and Southern Scotland. The service currently has 500 patients
An Orthotic service catering to the needs of around 12,000 patients by providing biomechanical assessment to acute inpatients and outpatients requiring orthotic intervention in the wider Cumbria area.
The SRMC works closely with the inpatient Physiotherapy and Occupational Therapy Departments and other AHP’s both within the Acute Trust and the Community to provide a holistic approach to rehabilitation and assist in providing a smooth transition of care between acute and community settings.
To meet and greet patients attending the Centre in a pleasant and helpful manner
To communicate effectively with patients who have complex physical disabilities, mental health, learning disabilities and/or cognitive impairment needs. To communicate with them in a way that respects their views, autonomy and culture
To respond to telephone and in-person enquiries in a confidential, pleasant and helpful manner at all times
To provide efficient provision of reception duties for the Centre, including responding to telephone and in-person enquiries and the booking in and out of patients attending the Centre
To maintain patient records and management information
To input client sensitive information into the relevant database
To assist in organising the delivery and collection of all wheelchair related equipment
To work as a team to ensure the reception is covered at all times
To arrange hospital transport for services users as required
To operate the electronic records system for all services, including the booking of clinical appointments when required
To ensure that all delivered goods are signed for and passed onto the relevant department
To be responsible for updating the board detailing the manager on duty and number of clinical staff on site, on a daily basis
To have an awareness of the other services within the Centre and offer support and backup during times of absence or particularly busy periods
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time':
Being a clinically led organisation
Quality and safety at the heart of our Trust
A positive patient experience every time
A great place to work
Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies .
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro – Tel: 0300 123 1999, or email: helpline@nacro.org.uk
Unlock – Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
A Wheelchair service for people living within North Cumbria, who have long term restriction of walking ability because of illness, disability or advancing years. Currently serving around 11,000 users.
A Prosthetic service. One of the nine Murrison Centre’s in England and that offers specialist prosthetic rehabilitation services to army veterans, as well as the civilian population including patients in the North East and Southern Scotland. The service currently has 500 patients
An Orthotic service catering to the needs of around 12,000 patients by providing biomechanical assessment to acute inpatients and outpatients requiring orthotic intervention in the wider Cumbria area.
The SRMC works closely with the inpatient Physiotherapy and Occupational Therapy Departments and other AHP’s both within the Acute Trust and the Community to provide a holistic approach to rehabilitation and assist in providing a smooth transition of care between acute and community settings.
To meet and greet patients attending the Centre in a pleasant and helpful manner
To communicate effectively with patients who have complex physical disabilities, mental health, learning disabilities and/or cognitive impairment needs. To communicate with them in a way that respects their views, autonomy and culture
To respond to telephone and in-person enquiries in a confidential, pleasant and helpful manner at all times
To provide efficient provision of reception duties for the Centre, including responding to telephone and in-person enquiries and the booking in and out of patients attending the Centre
To maintain patient records and management information
To input client sensitive information into the relevant database
To assist in organising the delivery and collection of all wheelchair related equipment
To work as a team to ensure the reception is covered at all times
To arrange hospital transport for services users as required
To operate the electronic records system for all services, including the booking of clinical appointments when required
To ensure that all delivered goods are signed for and passed onto the relevant department
To be responsible for updating the board detailing the manager on duty and number of clinical staff on site, on a daily basis
To have an awareness of the other services within the Centre and offer support and backup during times of absence or particularly busy periods
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time':
Being a clinically led organisation
Quality and safety at the heart of our Trust
A positive patient experience every time
A great place to work
Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies .
- Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
- If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro – Tel: 0300 123 1999, or email: helpline@nacro.org.uk
Unlock – Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
