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Are you passionate about IT and love working with people? Yeovil College has an exciting opportunity for a personable and customer-focused Apprentice to join our team!

As an Apprentice, you’ll be the friendly first point of contact for customers with IT issues, helping them find solutions through our helpdesk or directly with the IT Services Administrator. You’ll play a key role in delivering excellent customer service while gaining hands-on experience. With guidance from our advanced tier team, you’ll develop your skills in a supportive and engaging environment, ensuring both technical growth and strong communication with customers.

What we're looking for:

· Knowledge of configuring and troubleshooting Windows desktop PC’s.

· Strong customer service skills.

· Confident to engage with our internal and external customers to resolve issues.

· GCSE Grade A-C in Maths & English or equivalent

· ICT qualification at grade 4 or above.

· Excellent written and verbal communication skills.

· Methodical, accurate, with strong attention to detail.

· Able to plan and prioritise workloads in a fast paced environment.

What we offer:

· Apprentice Salary: £12,348

· Fixed term contractupto 24 months

· Full-time position, 37 hours per week, all year round

· 30 days holiday (plus Christmas closure & bank holidays)

· Generous pension scheme of 18.9% support employer contributions

· Staff discount scheme with high street and online retailers

· Opportunities for professional development and career growth

· Employee assistance programme

· Free onsite gym

· Subsidised catering facilities

· Access to free staff parking

Don't miss out!

Join Yeovil College and make a real difference in the lives of students as they embark on their educational journeys. Apply now to become a part of our dedicated and dynamic team!

We reserve the right to close this vacancy early if we receive sufficient applications. If you’re excited about this opportunity, submit your application as soon as possible!

Safeguarding Statement

Yeovil College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.

Potential applicants should be aware that all successful applicants will need to agree to an enhanced DBS check including child and if required adult barred list checks.

Yeovil College uses a third party registered body called uCheck to complete DBS checks on our behalf. Your data is handled according to the DBS Code of Practice which is available from the DBS website.

DBS checks are only one of several methods used to assess candidates’ suitability to work with children and young adults.

Job Types: Full-time, Permanent

Pay: £12,348.00 per year

Benefits:

• Canteen
• Company pension
• Employee discount
• Free parking
• On-site gym
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person