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Role
Forbes Solicitors are looking for an IT Applications Analyst to join our IT team at our Walton Summit office in Preston. This is a full-time role working 36.25 hours per week, Monday to Friday.

This is a great opportunity for a tech-savvy problem solver with a passion for innovation to join a developing IT team within a professional services setting.

The IT Applications Analyst is responsible for ensuring that all IT applications, business processes, and operational processes are fully utilised to support the organisation’s strategic objectives. This role involves working closely with end-users, business process owners, and technical teams to optimise the deployment, management, and integration of applications, ensuring they align with business and operational needs. The role includes development, implementation, troubleshooting, system improvement, and providing training to ensure effective application use across the organisation.

The role will be responsible for:

• Application Development, Implementation, and Support;
• System optimisation and customisation;
• Business and operational process alignment;
• Change request impact analysis;
• Collaboration with application end users and suppliers;
• Data management and reporting of systems;
• Testing and deployment of new applications;
• Creation and delivering of applications training;
• Project Management of IT and Business projects;
• Continuous Improvement of workflows and IT systems;
• General software system administration.

For the full role profile and duties, please click on the support documents link on our website.

Organisation
Forbes Solicitors offer the full range of legal services to individuals, commercial clients, and a number of specialist sectors where we excel nationally. We have offices across the North, but our roots are firmly based in Lancashire. Our clients tell us that we stand out from other firms. We are real people who are passionate about getting the best results. Working together and listening to our clients, we provide genuine and practical advice.

We are looking for someone who displays our values; specifically someone who is authentic, exceptional and united.

Benefits
We are committed to being a supportive organisation that keeps focus on our people and therefore we offer a range of additional benefits including:

• Competitive Salary;
• 33 Days Annual Leave, including bank holidays;
• Annual Leave Purchase Scheme (Subject to T&Cs);
• Celebration leave:
• Bonus Scheme;
• Ongoing Training and Development;
• Progression Opportunities;
• Company Pension;
• Service Awards;
• Health Care Benefits (Health Cash Back Plan and Mental Health Counselling Services);
• Other Employee Discounts;
• Recruitment and Legal Department Referral bonus (Subject to T&C’s);
• Annual Events.

Applying
If you are interested in this role specifically or just working at Forbes Solicitors, please do head to our website to learn more about us.

We will be progressing applicants to the next stage based on applications demonstrating the following knowledge, experience, and skills:

• 2 to 5+ years of experience in IT application support, application management, or a similar role (experience across all levels will be considered);
• Degree or Higher National Diploma in IT discipline (or equivalent);
• Experience of enterprise applications such, PMS (Practice Management System), CMS (Case Management System), CRM (Customer Relationship Management), ERP (Enterprise Resource Planning) and QMS (Quality Management Systems) or other business-critical applications and preferably within a Legal practice/environment. (Experience of Partner for Windows CMS/PMS is a plus);
• API integration skills for working with third-party systems and application integration (programming skills is a plus);
• Experience in data management, including cleansing, transformation, and verification;
• Strong business process mapping and problem-solving skills;
• Strong understanding of testing and deployment processes, including user acceptance testing.
• Excellent presentation and communication skills;
• SQL and database management experience for building data sets and reports;
• Experience with reporting tools like Power BI or SSRS for data analysis and report generation;
• Experience of Scripting for workflow automation is a plus;
• Project management experience in application deployment, upgrades, and enhancements;
• Strong understanding of IT applications, Databases, business processes, and their integration within an organisation.
• Ability to train and support end-users to ensure effective application utilisation.
• Excellent organisational skills, with the ability to manage multiple tasks and meet deadlines.
• Excellent collaboration and communication skills, both written and verbal, with the ability to work across teams and liaise with third-party vendors, and to explain technical concepts to non-technical users;
• Prior professional experience with SharePoint and Microsoft technologies is highly desirable;
• Aligns with the firms’ values;

Forbes is an Equal Opportunities and Disability Confident employer, accredited to Investors in People and ISO 9001 Quality Management certified. We support the principle of equal opportunities in relation to any opportunities which we might provide through the engagement of employees; the provision of services to clients; and the appointment and engagement of suppliers. We are committed, wherever practicable, to maintaining a workforce which broadly reflects the local community in which we operate.