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Do you have a good mix of IT support skills combined with a keen passion for everything Tech?

Do you enjoy solving technical problems, developing your technical skills, ensuring tickets are resolved to the highest standard?

Would you love to work with a like-minded, well-established team supporting Bristol’s best companies with all their IT and Tech?

If so, then this role could be the one for you!

About the Business

An award winning and established Managed Service Provider in Bristol. Their mission is to support businesses by simplifying their IT and providing the right solutions to reach their full potential. They work with exciting companies in Bristol and the UK.

They believe at the core of every successful business, are the People. They have a strong ethos of personal development which is why they take part in apprenticeship programs as well as support their employees with in-house and external training. They value opinions, that is why they listen to their people. They also protect the planet with their green initiatives (B Corp assessment in process).

We’re looking for a new Geek to join the team.

You will be working in a small and hands-on team, so you should be comfortable working with a high degree of autonomy (don’t worry though, support will be available as and when you need it). The ideal candidate is organised, self-motivated, and looking for a role they can grow into.

The technicians are the main point of contact between the business and clients, so it is essential they are effective and confident communicators and enjoy working with people as much (or almost as much) as they enjoy working with computers.

We expect the technicians to hit the ground jogging, if not running, so the successful candidate will probably have at least 2 years MSP experience, providing 2nd Line IT Support in a business environment.

We’ve put 2 years’ experience as we believe those that are self-starters and passionate about technology may have less experience, but the knowledge required to succeed in this role.

Ideally, the successful candidate will be able to demonstrate their ability to learn quickly, to follow processes, and to document their work.

Day-to-day responsibilities:

Your days will be varied, but will usually involve:

• Providing helpdesk support via email, phone or remote support.
• Resolving escalated issues from junior technicians.
• Carrying out site visits to resolve on-site issues.
• Resolve customer issues within the agreed SLAs.
• Keeping accurate records of work completed and ongoing jobs.
• Ensuring all knowledge base documentation is accurate and up to date.
• Conducting full and thorough problem root-cause discovery to resolve recurrent helpdesk queries.
• Support fellow members of the team and sharing technical knowledge.
• Follow all company standard operating procedures.

Required skills and competencies:

• Microsoft 365 – Intermediate proficiency (Azure AD, Intune, Exchange, SharePoint, Teams, One Drive).
• Windows 10/11 – Intermediate proficiency.
• MacOS – Intermediate proficiency.
• Networking – Intermediate proficiency (VPN,VLAN,Router,Switches).
• Full driving licence with own reliable clean transport (mileage expenses covered).

Nice to have competencies:

• Google Workspace experience.
• Industry-related Certifications.
• ITIL.
• Autotask.
• Datto RMM.

Benefits

We commit to ensuring all of our employees feel truly valued and appreciated for the work that they do, every day. You will receive the following:

• Hybrid working.
• Free private health insurance (including dental).
• 20 days holiday + bank holidays + holidays increase available.
• Flexible sickness time – we accommodate for personal circumstances (periods, chronic illness, etc.).
• Subsidised maternity/paternity leave.
• Our office is closed over Christmas.
• Positive client feedback bonuses.
• Subsidised Gym Membership.
• Access to Cycle to Work and Tech schemes.
• Quarterly office hangout/activity.
• We cover training costs for qualifications relevant to your role. • Work days out (tech conferences, etc.).
• Free eye tests.
• A fully paid volunteering day each year (for an organisation of your choice).
• Charity donations matching.

Job Types: Full-time, Permanent

Pay: £27,000.00-£31,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Private medical insurance

Schedule:

• Monday to Friday

Work Location: In person