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Are you ready to step up and make a difference in the world of education? Pentre Tech is on the lookout for a dynamic IT Manager / Second Line IT Technician to join our team. We're looking for someone who thrives in a fast-paced environment, loves troubleshooting, and has a passion for IT that extends beyond the screen.

The Role:

Based in Ellesmere Port but with a range of site visits across Merseyside, you'll be the go-to IT expert for several highly prestigious education institutions, ensuring smooth-running systems and swift resolution of technical issues. You'll be handling everything from routine support to more complex second-line challenges.

What You'll Do:

• Provide second-line IT support to schools and educational facilities.
• Manage IT systems, networks, and infrastructure to ensure they operate at their peak.
• Conduct on-site visits across Merseyside, offering hands-on support and guidance.
• Diagnose and resolve hardware and software issues quickly and efficiently.
• Work with educational staff to ensure they have the tools they need to deliver top-quality education.

What We Need From You:

• Minimum 5+ years’ experience in education IT support (second-line level or higher).
• Previous experience working in education—this is non-negotiable.
• Strong knowledge of network administration, Windows environments, and cloud solutions.
• A proactive approach to problem-solving and a customer-focused attitude.
• Full UK driving license and access to your own vehicle—you’ll be travelling regularly to sites across Merseyside.
• Strong knowledge of network infrastructure, including LAN, VLAN, WAN, Wi-Fi, and VPN technologies.
• Experience of filter and firewall management, particularly Smoothwall.
• Experience with server management (Windows Server, Active Directory, DNS, DHCP).
• Familiarity with educational technologies e.g. MIS systems and Paxton Systems.
• Experience of setting up and configuring Aruba switches.
• Experience of managing and maintaining Mac computers.
• Experience of MDM e.g. Jamf and Print Management Software e.g. Papercut.
• Excellent troubleshooting skills and the ability to resolve complex technical issues.
• Experience with cloud technologies (e.g., Office 365, Google Workspace, Teams).

Why Pentre Tech?

At Pentre Tech, we don’t just fix computers—we empower educators to inspire the next generation. You’ll be part of a close-knit team that values innovation, growth, and making a real positive impact in education.

Interested?

If you're ready to bring your IT expertise and make a difference, we'd love to hear from you!

Please note the successful candidate will be required to undertake an Enhanced DBS check.

Job Types: Full-time, Permanent

Pay: £28,500.00-£35,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Bereavement leave
• Company events
• Company pension
• Free parking
• On-site parking
• Private dental insurance
• Private medical insurance

Schedule:

• Monday to Friday
• No weekends

Experience:

• Education Information Technology: 5 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Application deadline: 27/09/2024