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Operational IT Support Analyst

Operational IT Support Analyst

National Oceanography Centre, Southampton

Fixed Term Appointment (12 months, potential extension to 24 months)

Part Time (15 hours per week)

£33,831 pro-rata

Who are we?

We are the National Oceanography Centre (NOC) - the UK’s leading institution for integrated coastal and deep ocean research. Through our ground-breaking research, collaboration, and game-changing innovation we work to gain a deeper understanding of our ocean, helping every living thing on our planet flourish.

We are made up of a dynamic and vibrant community focused on solving challenging long-term marine science problems, underpinning international and UK public policy, business and societal outcomes.

The ocean has the potential to provide the solutions to so many of the social, economic and environmental challenges we face worldwide. To truly harness the value of the ocean, we put ocean research, science and discovery at the heart of our culture.

Join us in shaping the future of oceanographic research and contribute your unique perspective to our organisation.

About the role

NOC IT are looking to recruit a part time Operational IT Support Analyst to join the Operational IT team, providing quality first line and second IT support services to over 500 customers within the scientific and administrative communities of the NOC and its partners.

As an Operational IT Support Analyst, you will work as part of a cross-site team of 10 staff in providing a crucial on-site customer facing role, during core opening hours which are currently set from 08:30 to 16:30. You will work closely with 3rd line support teams and interact with the diverse teams and individuals across the two NOC sites.

Operational IT support areas include:

• Staffing the NOC Southampton site Service Desk
• Audio Visual / Videoconference Support
• Security, Anti-Virus and Encryption Services
• Active Directory and Microsoft 365
• File and Print Services

In addition, you may be expected to participate in the enhancement of NOC IT services including specifying, documenting and reviewing new and existing support processes.

The role will be recruited on a 15-hour part time basis and there is some flexibility in the scheduling of shifts, Monday and Friday would be preferred but not essential. Although there is a need to ensure attendance at daily team meetings and morning Service Desk shifts from 08:15 on working days.

About you

You must be able to demonstrate a desire to succeed in this role and possess prior 1st line IT support or alternative experience within a customer focused IT support role. To be successful you will be able to demonstrate excellent customer service, communication and team-based skills as well as a proactive and process driven approach to support provision. You will possess good IT and problem-solving skills with an excellent understanding and experience in the use of IT Service Management Tools. You will be a natural team player, with strong communication skills and a sound appreciation for the importance of professional conduct and a champion of the NOC core values.

With an IT related qualification or equivalent experience, you will enjoy operating as a successful and contributing member of a busy and dynamic IT support department, working to extremely high standards and committed to achieving tight deadlines with high levels of customer satisfaction.

Operational IT Support Analysts will be fully trained and will develop and apply their own technical and customer skills within the role.

Applications invited including a covering letter explaining your reasons for application.

Why NOC?

We offer a generous set of benefits, including:

• 30 days contractual annual leave, plus 3.5 extra closure days and bank holidays

• a 10% employer contribution pension scheme

• access to our Employee Assistance Programme, offering free and anonymous support on mental, physical, emotional, health and financial issues

• access to a flexible benefits portal offering online discounts, cashback and eGift cards

• a Cycle2Work scheme allowing employees to acquire bikes and accessories

• a great working environment with a number of social events, including summer and Christmas celebrations

Location

This position will be based in Southampton. The centre is well connected by public transport and has ample cycle parking in addition to free onsite car-parking with over 40 EV charging points.

Submitting an application

Please click ‘Apply for this job’ and submit an up-to-date CV and cover letter. If you are unable to apply online, please contact the NOC recruitment team at careers@noc.ac.uk / 07355 676794.

Before submitting your application please ensure you have reviewed the attached job description and person specification.

We are committed to fostering diversity and inclusion in our workplace. We actively encourage qualified candidates from all backgrounds to apply for this position, as we strive to create a supportive and equitable environment where all voices are valued and heard.

Those seeking employment at NOC are considered solely on their qualifications, skills and experience, without regard to gender, gender identity, age, race, religion, disability, sex, sexual orientation, relationship status, family status (including pregnancy / maternity leave) or any other protected characteristic.

There is a guaranteed interview scheme for suitable candidates with a disability. The NOC is an Investors in People organisation.

Date advert posted: 06/09/2024

Closing date: 27/09/2024. This vacancy may close earlier depending on the number of applicants.

Please note we are not accepting applications via recruitment agencies for this position.