applicants
Onsite IT Support Analyst
at Transputec London in London (Published at 09-09-2024)
About Transputec:Transputec is an established Information Technology Services and Solutions company with over 35 years of IT innovation and excellent customer service.Transputec was founded in their dorms by two computer science students from Imperial College. Developing applications for the banking industry and then migrating to a full IT services organisation.We believe in flexibility, quality, and agility. This is the ability for us to grow our services as quickly and with the speed as our clients expect, whether they are enterprises or small/medium-sized organisations.
Role Name: Desktop Support/ Deskside Support/ Onsite IT Support, Full Time, Permanent
The Role: As a Onsite IT Support Analyst, you will act as the first point of contact for onsite IT-related queries from our client.
About You:To join us, you will need the following:Previous experience providing IT support.Exemplary customer service and problem-solving skillsExperience in administering and supporting the latest Microsoft technologies.Troubleshooting skills with Microsoft Office issues (2010 and onwards)The ability to help and support all versions of Windows desktops.Knowledge of Active Directory, M365, Azure AD, NetworkingKnowledge of ITIL
Specifically, you will: The role is to provide first/second-line support in end-user computing operations, including client hardware, client operating systems (Windows OS), client applications, printing, and network connectivity, following agreed-upon procedures for Incident, Problem, Change, Release, and Configuration Management to defined service levels.Delivery of 1st/2nd line support activities and dutiesDesktop/laptop imaging builds and repairsAttend meetings as required based on work being undertakenEscalate quality matters to the Team Leader/Service Delivery ManagerAssist fellow team members in identifying solutions to problemsBe flexible and be able to work out of hours on occasion when necessary Can analyse, diagnose, and troubleshoot problems within set SLAsAble to work methodically and logicallyCan communicate effectively, both orally and in writingExposure to hardware/software buildsExposure to Active Directory on Windows Server 2016 and upwardsSome exposure to Office 365, M365 & Defender ATPNetworking protocols, including TCP/IPRemote AssistanceWindows 10/11 Desktop OS SupportAbility to learn quickly and to follow processes
Benefits: 22 days of annual leave plus bank holidays6 Sick days to be used for medical appointments or other health-related issuesPension plan and life insuranceTraining and development opportunitiesEmployee wellness program and perksFriendly and supportive team culture
The position is primarily based at the Wembley office, but it also involves covering sites in Central London and Grantham when colleagues are on leave. Please note that Grantham may require overnight stays (accommodation and travel expenses are covered). Candidates must be willing to travel and stay overnight if necessary. Also, experience in 2nd-line support.
Schedule: Monday to Friday
Salary Range: 26k- 35k, depending on experience.
Job Types: Full-time, Permanent
Pay: £26,000.00-£35,000.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
Schedule:
- Monday to Friday
Education:
- Bachelor's (required)
Experience:
- Onsite Technical Support: 1 year (required)
- Customer service: 2 years (required)
- 2nd line support: 1 year (preferred)
Willingness to travel:
- 75% (preferred)
Work Location: In person
