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Details

Reference number

285979

Salary

£32,600 Salary of £32,600, plus London Weighting Allowance of £4731, if based in Canary Wharf, or Croydon A Civil Service Pension with an employer contribution of 28.97%

Job grade

Other

Contract type

Permanent

Type of role

Administration / Corporate Support
Information Technology
Other

Working pattern

Full-time

Number of jobs available

1

Contents

Location

About the job

Benefits

Things you need to know

Apply and further information

Location

Birmingham, Canary Wharf, Cardiff, Croydon, Sale or Wakefield

About the job

Job summary

Are you passionate about ICT? Do you thrive off creating solutions to problems? Do you want to work in an organisation which shapes the face of policing in the U.K? Are you looking to be encouraged to develop your skills? Then take a look at this amazing opportunity:

The ICT Support Centre consists of 11 staff, with 3 Service Desk Analysts and 8 Desktop Support Officers (at least one based in each of our offices). The team responds to requests logged via the self-service portal or over the phone. Team members can help with changes to Perito, TRIM, the X:drive, the N:drive and hardware/software requests and issues.

Job description

Main Responsibilities

• To work with outsourced ICT service providers to ensure that incidents are resolved promptly, recurring problems are escalated and that ICT services are efficiently delivered.
• Ensure all support calls via phone/email/user walk-up are handled/triaged effectively.
• React to alerts from monitoring systems within SLA.
• Escalate/triage issues where necessary.
• Contribute to policies, processes and procedures.
• Reporting faults within the ITSM tool.
• Administer all ICT user account profiles, application and system access. Ensuring all users only have authorised access to the relevant information & systems according to their role and responsibility, supporting security and system integrity of the Starters and Leavers processes and security groups.
• Provide end user support for the ICT equipment & infrastructure in IOPC offices and key applications such as Outlook email & MS Office as well as line of business applications
• Maintain the CMDB and ICT asset registers are current, status accounted and fit for purpose, with reporting available when required
• Maintain and update a knowledge base, ensuring relevant information is available for all users when required
• Support refresh and change projects related to the ICT infrastructure and end user device portfolio, including user acceptance testing and cutover activities
• To undertake any other ICT administration duties as may be assigned from time to time commensurate with the level and responsibilities of the post.

As an ICT Service Desk Analyst there is a requirement to cover the hours of:

08:00-16:00

09:00-17:00

10:00-18:00

This is rotated on a weekly basis or as and when needed.

Person specification

Experience

• Microsoft Office 365 cloud services
• Microsoft Azure cloud services
• Microsoft Outlook email
• Citrix XenApp thin client
• InTune/Endpoint management
• Strong customer focus and experience of building good working relationships with stakeholders and end users
• Experience supporting various end user devices utilising appropriate management tools such as Microsoft Active Directory & Mobile Device Management systems
• Experience of providing remote end user support across a range of desktop environments and office applications
• Knowledge of shared WiFi, VPN, LAN and WAN technologies
• Experience of working with outsourced IT service delivery teams and awareness of ITIL incident and asset management principles
• Experience of working in a secure environment
• Working knowledge of one or more of the IOPC’s corporate applications such as Sharepoint or HP Records Manager
• Awareness of the legal issues relating to IS/IT e.g. Data Protection, Freedom of Information and Computer Misuse Acts, copyright, intellectual property rights, GDPR
• Ability to undertake system administration and access control for the IOPC’s systems
• Good administration skills
• Ability to work as part of a team
• Excellent written and oral communication skills
• Positive can-do attitude and flexibility of approach.

• Knowledge of ITSM tools such as Freshservice/Service Now.
• Reporting and trending experience in ITSM tools.
• Experience of adding announcements for all staff with updates on maintenance/outages.
• Experience of creating and associating parent/child tickets in times of major outages.
• Experience/knowledge of automating tasks/processes
• ITIL Foundation Certification or willingness to work towards it.

Benefits

Alongside your salary of £32,600, Independent Office for Police Conduct contributes £9,444 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• 27.5 days paid annual leave (increasing with service to 32.5 days)
• Options to carry over, buy or sell annual leave
• Civil Service pension
• PAM employee assistance programme
• Access to Civil Service Sports Council (CSSC) membership
• Staff networks focused on each of the protected characteristics – run for staff, by staff
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity behaviours

Things you need to know

Selection process details

We'll assess you against these Level 2 behaviours during the selection process:

• Managing a Quality Service
• Delivering at Pace
• Changing and Improving

This vacancy is using Success Profiles, to find out more, please click here.

Throughout the recruitment process we will assess your Experience, Strengths, Technical skills, Ability and Values. As part of the application process you will be asked to complete four sift stage questions based on the essential criteria.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : recruitment@policeconduct.gov.uk Email : recruitment@policeconduct.gov.uk

Recruitment team

Email : recruitment@policeconduct.gov.uk

Further information

https://www.policeconduct.gov.uk/