applicants
Systems Technical Support Engineer
at Simba Talent Other in Other (Published at 09-09-2024)
Role: Systems Technical Support Engineer
Salary: Based on Experience
A growing international software company seeks a Tech Support Engineer with investigative mindset and the ability to work in a small, technology-led, multi-disciplinary environment.
Role Description
This is a full-time hybrid role for a Systems Technical Support Engineer, specializing in server and automation software. Prior knowledge of the specific software is not essential, as full training and mentoring will be provided. Responsibilities include providing technical and analytical support to clients, troubleshooting and resolving issues on installations, migrations, and upgrades. You are a quick thinker, capable of troubleshooting with clients using log files and SQL Server/SQL Server Management Studio.
In addition, you will be involved with license generation, technical writing, reporting, and supporting the international development team with faults and bugs. As a first-line Support Engineer, you will primarily communicate with clients via email or online, ensuring customer satisfaction. The role is based in Reigate, UK, with some flexibility for remote work. Occasional international travel may be required.
Qualifications
- Technical support and troubleshooting skills
- Excellent analytical skills
- Customer support and satisfaction skills
- Experience in the petroleum industry is a plus
- Excellent written and verbal communication skills
- Familiarity with SQL Server/SQL Server Management Studio/PI database
- BSc in Computer Science, relevant Engineering, Petroleum Technology, or related field
Personal Qualities
- Ability to work independently in a small team
- Proactive with a sense of responsibility
- Ability to deliver high-quality results under tight deadlines
- Problem-solving skills
- Ability to learn quickly
- Ability to collaborate with software developers to improve functionality
- Creative and out-of-the-box thinking
Our Values
- Technical competency and rigor
- Efficiency and pragmatism
- Innovation and dynamism
- Individual growth
- Humility and a good sense of humor
The company values its small, flat organizational structure, fostering natural communication and encouraging personal development.
PLEASE NOTE:
Applicants must be UK residents with a British passport, Right to Remain, or a valid working visa.
