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Motors, is the ultimate destination for car enthusiasts and buyers alike! As a leader in the market, we pride ourselves on providing unparalleled search tools, expert car guides, insightful reviews, and a comprehensive vehicle price guide. Our mission is simple: to empower buyers to find their perfect car efficiently and with confidence, while also helping automotive retailers reach millions of eager buyers.

At Motors, you'll be part of a team that's revolutionizing the way people buy and sell cars. Our innovative advertising opportunities not only elevate our platform but also extend across a vast dealer advertising ecosystem, including automotive giants like eBay and Gumtree. If you're ready to drive your career forward in a dynamic, fast-paced environment, Motors is the place for you. Join us and be a part of shaping the future of automotive retail!

We are looking for a Customer Success Manager, that will be a supportive partner for our customers at every stage of the buying process.

Reports To: Head of Customer Success

Contract Type: Permanent

Location: Richmond UK, Hybrid

About the role:

As our Customer Success Manager, you will be focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer queries, and helping the sales team with upsells and renewals. Adopting a customer-first strategy, the customer success team owns end-to-end management of customer queries and complaints and provides product performance and best practices to our car dealers.

Key responsibilities will include:

• Developing customer relationships to promote retention and deliver outstanding customer service to all customers
• Drive and set clear team goals and KPI’s
• Delegate tasks and set deadlines
• Ensure the team is promoting the brand and products in an effective manner
• Ensure the team send and follow up on insights, and newsletters, including product updates, and facilitate training for existing customers.
• In cases where customers add new features, the Customer Success Team must onboard and train on new features

• Oversee day-to-day teams' operation and performance.
• Assist in regular performance evaluation.
• Create a healthy and motivating work environment and atmosphere
• Support and enhance team training

• Working closely with customers to ensure customer satisfaction, utilisation of product, and timely resolution of queries.
• Case management, working with internal departments to fix technical queries. Keeping the customer informed of progress and completion.

• In-depth knowledge of all internal administrative and operational systems and processes

What we ideally looking for;

We’re looking for an empathetic, patient, customer-focused, commercially minded individual with strong technical abilities who displays the following attributes

• Driven and highly motivated to ensure customer loyalty and satisfaction
• A passion for speaking to new people and building relationships
• A proactive approach
• Great communication skills – Excellent written and spoken communication
• A solution-orientated approach to problems
• A highly organised approach to your work
A customer-first approach

Perks & Benefits

We offer a supportive, flexible, and growth-focused workplace. At Motors you will have a healthy work-life balance, continuous learning, remote work options, and engaging challenges. Join us for a fulfilling career where your well-being is a priority.

Financial reward

• Competitive Pay
• Discretionary Bonus
• Pension Scheme (up to 9% Employer Contribution)
• Employee recognition scheme with great financial prizes ££

Work-life balance ️

• 25 days holiday per year growing with length of service
• Hybrid and UK Remote working depending on role
• Generous Family Friendly Leave
• Free counseling and support (for when you might need it)

Health & Insurance

• Private Healthcare Insurance
• Private Dental insurance cover & Cashback.
• Online private GP service.
• Generous sick pay support
• Life assurance policy (x4 Life Assurance)

Other

• Social & Inclusion Calendar - packed with events.
• Free food and beverage in our office locations

Diversity & Inclusion at Motors

Here at Motors, we are on a mission to create a culture where all our teams are inspired to share their passion, talents, and ideas with equal opportunities for growth and career development throughout both of our brands.

We know that a diverse and inclusive team drives creativity and makes both our brands stronger. That’s why we’re committed to discovering new talent and employing people who reflect the nature of the society around us so that when you join Motors you can be you!