1
applicant
Patient Coordinator
at Ash Grove Medical Centre Other in Other (Published at 06-09-2024)
The patient coordinator will be the focal point of communication between the patients, doctors and other clinical and non-clinical staff. This encompasses dealing with incoming calls from external organisations, the general public and patients; dealing with queries, appointments and reception desk cover. The role also has responsibility for dealing with prescriptions, GP liaison and instructions. Main Duties and Responsibilities: Ensure that confidentiality is maintained at all times.
Receive incoming calls, emails and online requests from patients, deal with enquiries. Care navigation patients to the most appropriate service, book appointments and record in patient notes any messages and pass on to the appropriate doctor. Take requests for home visits. Contact patients via telephone, text, email and letter to arrange any follow ups as requested by the clinicians or management.
Receive patients at the reception front desk, marking their arrival on the computer, make appointments as requested, hand out prescriptions, pathology forms and deal with any queries that may arise. Carry out the partners instructions and requests. All staff are required to cover their colleagues and provide cover for annual leave and sickness. Accept specimen samples at the reception desk.
Register new patients and temporary patients on the system. Maintain a smart appearance and be helpful whenever possible. All staff should be conversant with and adhere to all written guidelines and protocols provided and available in particular: The health and safety manual, the inhouse complaints procedure, the fire alarm procedure and all protocols that relate to their specific role. Extra duties and responsibilities: Booking in patient long term condition reviews.
Target outstanding QOF and arrange for this to be completed. Liaise with colleagues and ensure hand over is carried out. Retrieve and file patient records as requested. Ensure reception front desk and waiting area is clean and tidy at all times.
All patient identifiable data is locked away at the end of the day. Organisational and Statutory Requirements The post holder must be aware of the responsibility placed on him/her under the Health & Safety Act 1974 and ensure that agreed safety procedures are carried out in order to maintain a safe environment for employees, patients and visitors. All employees should understand that it is their personal responsibility to comply with all other organisational and statutory requirements e.g Confidentiality, Equal Opportunities, Child Protection, the in house Complaints procedure, fire alarm protocols and all protocols that relate to their specific role etc. Other information: Overtime to cover annual leave and sickness is an essential part of the role and will be expected.
Enrolment into the NHS Pension Scheme Confidentiality: In course of seeking treatment patients entrust us with or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation.
All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare professional or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health and safety policy, the practice health and safety manual and the practice Infection control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role.
Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues to include: Acting in a way that recognises the importance of people rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation Respecting the privacy, dignity, needs and belief of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual is non-judgmental and respects their circumstances, feeling priorities and rights. Personal/ Professional Development: The post holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Mandatory training must be completed when due and certificates produced for HR file Quality: The post holder will strive to maintain quality within the practice and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions either directly or under supervision Contribute to effectiveness of the team by reflecting on own and team activities making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services: The post holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropraite
Receive incoming calls, emails and online requests from patients, deal with enquiries. Care navigation patients to the most appropriate service, book appointments and record in patient notes any messages and pass on to the appropriate doctor. Take requests for home visits. Contact patients via telephone, text, email and letter to arrange any follow ups as requested by the clinicians or management.
Receive patients at the reception front desk, marking their arrival on the computer, make appointments as requested, hand out prescriptions, pathology forms and deal with any queries that may arise. Carry out the partners instructions and requests. All staff are required to cover their colleagues and provide cover for annual leave and sickness. Accept specimen samples at the reception desk.
Register new patients and temporary patients on the system. Maintain a smart appearance and be helpful whenever possible. All staff should be conversant with and adhere to all written guidelines and protocols provided and available in particular: The health and safety manual, the inhouse complaints procedure, the fire alarm procedure and all protocols that relate to their specific role. Extra duties and responsibilities: Booking in patient long term condition reviews.
Target outstanding QOF and arrange for this to be completed. Liaise with colleagues and ensure hand over is carried out. Retrieve and file patient records as requested. Ensure reception front desk and waiting area is clean and tidy at all times.
All patient identifiable data is locked away at the end of the day. Organisational and Statutory Requirements The post holder must be aware of the responsibility placed on him/her under the Health & Safety Act 1974 and ensure that agreed safety procedures are carried out in order to maintain a safe environment for employees, patients and visitors. All employees should understand that it is their personal responsibility to comply with all other organisational and statutory requirements e.g Confidentiality, Equal Opportunities, Child Protection, the in house Complaints procedure, fire alarm protocols and all protocols that relate to their specific role etc. Other information: Overtime to cover annual leave and sickness is an essential part of the role and will be expected.
Enrolment into the NHS Pension Scheme Confidentiality: In course of seeking treatment patients entrust us with or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation.
All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare professional or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health and safety policy, the practice health and safety manual and the practice Infection control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role.
Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues to include: Acting in a way that recognises the importance of people rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation Respecting the privacy, dignity, needs and belief of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual is non-judgmental and respects their circumstances, feeling priorities and rights. Personal/ Professional Development: The post holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Mandatory training must be completed when due and certificates produced for HR file Quality: The post holder will strive to maintain quality within the practice and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions either directly or under supervision Contribute to effectiveness of the team by reflecting on own and team activities making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services: The post holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropraite
