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Billing Systems & Process Professional Job Req ID: 38208 Posting Date: 27 Aug 2024 Function: Business Services & Operations Unit: Finance & Business Services Location: 1 Braham Street, London, United Kingdom Salary: Competitive + Excellent Benefits

Closing Date: Tuesday 10th September 2024

Why this role matters

The purpose of this role is to support the management of a billing system by ensuring accurate reference data, up to date process, error handling and supplier engagement.

The role holder will be responsible for ensuring the monthly bill run is performed accurately, completely and on time every month. They will be a recognised systems expert and engage with the team and wider business to support their day-to-day activities and ensure they achieve the targets appropriate for their role.

What you'll be doing

• Ensure accurate rating & billing for both inbound and outbound GIPX International voice billing.
• Manage the day-to-day supplier relationship monitoring bridge cases, service requests and system availability to all users at all times.
• Manage system outages with early communication to users and stakeholders.
• Support billing operations / leads on strategic solutions and implementation of processes for new products.
• Provide a leading role with the interface between BT and our system suppliers, ensuring that service levels are met, faults are raised, fixed and cascaded back out to the wider team in a timely and appropriate manner.
• Prepare for the main monthly bill run and check completeness, appropriateness and accuracy which is evidenced in Sarbanes Oxley control files.
• Assist with dispute investigation and resolution to meet Team objectives along with root cause analysis.
• Build, monitor and enlist other parties to ensure all Customer Acceptance Testing is completed on time with appropriate results.
• Maintain excellent levels of data integrity within our systems.
• Provide advice at any time on system behaviours, appropriate usage, and reasoning behind unexpected system behaviour.

The skills you'll need

• Experience of operational billing and collections for large scale organisations.
• Knowledge and understanding of billing, collection and debt management techniques and processes.
• Ability to meet targets by managing and supporting Billing Associates.
• Ability able to manage and deliver both small and large projects as part of a team.
• Excellent MS office skills.
• Willingness to learn new systems and tools and act as a lead for the team as they are adopted in full.

Benefits

• 10% on target bonus
• BT Pension Scheme; minimum 5% employee contribution, 10% BT Contribution
• 25 days annual leave (plus bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Discounted BT Broadband, TV and Mobile packages
• Access to 100s of retail discounts including BT Shop

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.