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Front of House Receptionist

Job Description:

Front of House Receptionist
Walsall - Sycamore House Medical Centre, WS1 2NL

Cover at our Lichfield site may be needed
£15,300 a year + Fantastic Benefits

Permanent

24 hours a week

Monday to Friday

Working hours are between 8am and 5pm

Evening & Weekend work may be a requirement in the future

We make health happen.

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.

We're looking for Receptionist to join our team at our Walsall and Lichfield Clinics. As a Front of House Receptionist, you'll be the backbone of the clinic, turning your hand to a bit of everything to support the smooth operation of the Centre. If you're an experienced Front of House Receptionist with a strong focus and drive for world class customer service, then we're keen to hear from you.

You'll help us make health happen by:

• Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout
• Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails
• Proactive in maintaining a well presented reception and waiting areas
• Ensuringcustomerreportsaredispatchedfromcentreswithinthedesiredtimeframe. This includes effective management of abnormal results
• Ensure all customers have the correct paperwork to support their visit -appointment packs (where applicable), clinical file preparation and consent forms
• Effective results management(including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA
• Ensure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled on EXACT/BOSS/Meddbase. Process of payments, invoices ,added charges and credit notes upon customer departure
• Organise self to ensure a quick turn around of documents, working in date order and prioritising to meet deadlines

Key Skills / Qualifications needed for this role:

• PC literate, excellent knowledge of MS office packages.
• Administrative experience in a healthcare environment
• Customer service experience and highly customer focussed.
• Ability to prioritise workload and ability to separate the urgent from the important.
• Excellent interpersonal, written and verbal communication skills. Excellent organisation and time management skills.
• Can empathise with patients and help put patients at ease when nervous

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Support with travel costs via a season ticket loan or cycle2work
• Various other benefits and online discounts
• Free onsite massages as a recognition for your hard work
• Opportunity to participate in our annual awards ceremony

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we chion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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