applicant
Technical support Engineer
at Chart Industries Other in Other (Published at 22-08-2024)
Technical support Engineer
Location: Peterborough , England, United Kingdom, PE4 5HG
Company: Chart Industries
Exciting Opportunity for a Technical Support Engineer .
We are searching for a Technical Support Engineer to join our talented team based in Peterborough.
As a Technical Support Engineer, you will support the business and its customers in providing technical support both internally and externally. You will ensure the highest levels of customer satisfaction with our services and equipment, particularly those customers with Customer Care Agreements. You will also be the main point of contact for remote monitoring of customer equipment.
This is a permanent position working 37.5 hours per week. We offer hybrid working for this role which will allow you to enjoy the balance of home working and collaboration time with the team in our modern, friendly offices which include free onsite parking.
Who are we?
Howden is a premier global manufacturer of highly engineered equipment, catering to diverse applications in clean energy and industrial gas sectors. In March 2023, Chart Industries acquired Howden, solidifying our global presence with over 40 countries and a team of more than 11,700 professionals. Our mission is to empower our customers' critical processes, driving a more sustainable world through the fusion of Chart and Howden's innovative process technologies. Learn more about us at www.chartindustries.com
What Needs To Be Done?
Identify customer solutions
Use knowledge and experience to troubleshoot operational and control system problems as efficiently as possible
Review site operational data, and data recorded using remote monitoring, to enable the creation of operational assessment reports as per the requirements of the Customer Care Agreements (CCA’s)
Correctly record all technical queries and communications to allow all departments to review the current situation and the answers provided to the Customers
Providing review and recommendations on findings in Field Service Engineer reports
Review of control panels for obsolescence, upgrades and modifications
Support the development of engineered solutions
Writing of technical reports
Delivery of customer solutions
Ensure a swift technical response to all customer queries and follow the technical support process and guidelines
Provide a strong link between Customer Services and Engineering
Growing the business
Review panel architecture and document the possibility of implementing new designs, procedures, or processes to complement our customer care agreements
Identifies and defines opportunities for development of products and services provided by the Company.
To be a problem solver, and not afraid to use new ideas / initiatives and challenge our processes. Preparation of Technical Service Bulletins for use both externally and internally
Provide content to allow others to deliver customer training as and when required by the business, organise and support other resources that will provide training services
To be successful you must have …
At least 3 years or equivalent experience in a controls engineering role
Relevant qualifications in Engineering, minimum HNC
Good understanding of the control architecture and systems used in the operation of Rotating equipment
Knowledge of quality management systems
Knowledge of relevant industry HSE practices and requirements
Computer literate, organised, has the ability to stay focussed to complete complex tasks
Good with detail and able to see tasks through to completion swiftly and effectively
Capable to respond effectively in a crisis situation
Excellent written, telephone and face-to-face communication skills
It’s a bonus if you have (but not essential) ..
Experience in the oil, gas, petrochemical, or power generation industries
Strong technical knowledge of Rotating Equipment, Reciprocating Compressors & Steam Turbines
Basic AutoCAD skills for minor drawing modifications
Experience of Woodward governors Control system commissioning knowledge
Experience of remote monitoring of rotating machinery
Good commercial experience with a variety of different contract type
In Return, we offer a range of fantastic benefits:
A flexible and supportive work environment
A competitive salary
Generous holiday entitlement package
Howden Pension Plan with Scottish Widows
Healthcare cash plan with Healthshield
Access to My Howden Benefits & Wellbeing Portal – Cycle2Work programme, range of discounts across various retailers, wealth of information to support health & wellbeing
Group Life Assurance plan at 3x salary
Group Income Protection plan
Opportunity to be involved in our ESG ‘Bright Future’ initiatives – STEM ambassador & volunteering
Dedicated Help@Hand Service – Free Counselling, Physiotherapy, financial support etc
Training & Development Opportunities
Enhanced Maternity, Paternity, shared parental and adoption leave pay
Interested? We would love to hear from you! Please follow the link to our website to apply.
