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We're currently recruiting a dedicated Help Desk Operator to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 37.5 hours per week. As a Help Desk Operator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Could you bring your spark to Healthcare? Here's what you need to know before applying: Your key responsibilities will include:

• First point of contact for incoming telephone calls and service requests received by telephone and e-mail
• Escalate any complaints as required and support continuous improvement
• Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request line with Service Level Agreement
• Sort and dispatch calls to relevant departments
• Monitoring phone lines, handling incoming calls with varying queries.
• Resolve any issues accurately first time
• Resolve stakeholder queries with professionalism and enthusiasm to represent our organisation effectively.
• Ensure exceptional client delivery standards

Our ideal Help Desk Operator will:

• Previous experience in this role/similar position is essential
• Excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality
• Committed to following procedures and ensuring tasks are fully completed
• Exceptional organisation skills with the ability to prioritise to meet deadlines.
• Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet
• Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.
• Confident working in a hospital environment and aware at times you will meet patients that are particularly unwell or showing signs of distress.
• This position is subject to a Disclosure & Barring Service check; costs met by the employer.

At Compass Ireland, our people are our business. When you join the Compass Group you will be joining a supportive network of incredible individuals, each united by their passion for going the extra mile for the organisations we partner with. We are building a team who care about providing a great customer experience and want to grow and develop as we do. We are dedicated to investing in every colleague joining us and pride ourselves on being an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all our colleagues. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. Please review our Privacy Notice for details on how we maintain, protect and why your personal data is collected when you apply for a job with Compass Group. We will not retain any CV's or job applications for longer than necessary. Job Reference: com/2008/93508005/52303688/WJ Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!