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Why ABCA?

Here at ABCA Systems Ltd, we strive to be the very best at what we do, both in the eyes of our customers and our colleagues. We believe close working relationships are the key to success and satisfaction. We are a team, we believe in one another and support one another as we work together towards a common goal. We believe investing in our employees is fundamental to success and growth. You will discover new opportunities, take ownership of important initiatives, learn at a fast pace and become part of the ABCA family.

Job Purpose:

If ABCA sounds like the right place for you, we would love you to join our team within the Service Department, managing the administration of allocated client accounts. To be the clients point of contact to maintain expectations.

Duties and responsibilities

• Maintain excellent working relationships with clients to ensure their needs are met, responding to issues and resolving queries in a timely manner.
• React to emergency works and ensure these are responded to swiftly, ensuring the client is kept up to date and provided with detailed updates for the resolution or further actions required.
• Ensure contractual commitments are met in accordance with contract SLA's and other requirements detailed within the contract documentation.
• Manage client expectations regarding any delays with parts and job completion where necessary.
• Updating and maintaining customer portals.
• Assist office controllers with mailbox support & admin.
• Assist sales staff with quote requirements and meeting the client spec.
• Contract administration and reporting.
• Occasional attendance at client meetings. Problem solving current or foreseen issues and delivering creative solutions.
• Support the Service department with any ad hoc tasks, especially relating to customer contracts.

Qualifications and Experience

Essential

• Must have experience of working with CRM Systems
• Must have knowledge on Microsoft Office, especially Excel
• Must have customer service experience
• Ability to excel within a fast-paced environment

Desirable

• Previous roles in a service and maintenance environment.

If these personal attributes below sound like you, then this role could be perfect for you!

• Excellent communication and interpersonal skills
• Excellent organisational skills
• Professional and positive approach
• Self-motivated
• Resilient

If ABCA sounds like a place for you, we can we offer you:

• Employee Assistance Programme with 24/7 telephone helpline and online support.
• 8 face-to-face counselling sessions, including CBT.
• 24/7 access to an online GP Service.
• Cash plan scheme on your everyday health and well-being including: optical, dental, physiotherapy, health screening, hospital admission, and much more.
• Personal Accident Cover.
• Employee discount platform including cinema tickets, holiday packages, car insurance and more.
• Free Basic Will Writing Service.
• 23 day's holiday excluding bank holidays, with the ability to increase up to 25 days.

Other information:

This is a permanent role we are offering based in the Tower Hamlets Office.

The salary we are offering is £28,000 per annum, based on a 40 hour working week.

Applicant information:

If you would like to apply, external applicants should submit their CV's via indeed. If you are a current employee of ABCA Systems, you should complete the ASLGN157 Internal Application Form via the staff intranet.

Job Types: Full-time, Permanent

Pay: £28,000.00 per year

Additional pay:

• Bonus scheme
• Quarterly bonus

Benefits:

• Employee discount
• Health & wellbeing programme
• On-site parking
• Referral programme
• Store discount

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: In person

Reference ID: Desktop Acct Controller