applicants
IT Support Specialist
at DMC Healthcare London in London (Published at 22-08-2024)
THE ROLE
We areseeking a proactive and experienced IT Support Specialist to join our team inour Head Office in Peckham, London. This role is integral to maintaining andoptimizing our IT infrastructure, focusing on in-house tasks such as Intune,Azure, MDM, MaintainX, Autopilot, and calibration software.
Please note that we are unable to provide visa sponsorship for this role, now or in the future.
LOCATION
Head Office 60 Chadwick Road, Peckham SE15 4PU
JOB RESPONSIBILITIES
Main Duties, but not limited to:
- Intune, Azure, MDM Maintenance: Regularly maintain and optimize Intune, Azure, and Mobile Device Management systems to ensure seamless device management and security.
- License management: Maintain use with Microsoft 365, Adobe, mobile SIMs and other.
MaintainX & Ticketing System: Oversee MaintainX for asset tracking and ticket management, or alternative ticketing systems (SharePoint based or other) for efficient issue resolution and tracking.
Onboarding/Offboarding Users & Devices: Manage the onboarding and offboarding process for users and devices, ensuring seamless transitions and access management.
Remote DICOM Monitor Calibration: Provide specialized maintenance for Radiology's DICOM monitor calibration software to ensure optimal performance via remote management.
IT Deployment & Autopilot: Utilize Autopilot for streamlined IT deployment, improving system uptime and efficiency.
Windows Autopatch & IT Uptime: Implement and manage Windows Autopatch to enhance overall IT uptime and reliability.
Radiology IT Support: Provide extra support tailored to Radiology's IT needs, ensuring specialized assistance and troubleshooting.
- RMM Agent Support: Utilize RMM (Remote Monitoring and Management) tools such as Datto for remote support on devices, handling ticket-based work efficiently.
MaintainX & Ticketing System: Oversee MaintainX for asset tracking and ticket management, or alternative ticketing systems (SharePoint based or other) for efficient issue resolution and tracking.
Onboarding/Offboarding Users & Devices: Manage the onboarding and offboarding process for users and devices, ensuring seamless transitions and access management.
Remote DICOM Monitor Calibration: Provide specialized maintenance for Radiology's DICOM monitor calibration software to ensure optimal performance via remote management.
IT Deployment & Autopilot: Utilize Autopilot for streamlined IT deployment, improving system uptime and efficiency.
Windows Autopatch & IT Uptime: Implement and manage Windows Autopatch to enhance overall IT uptime and reliability.
Radiology IT Support: Provide extra support tailored to Radiology's IT needs, ensuring specialized assistance and troubleshooting.
PERSON SPECIFICATION
Demonstrable experience in managing and optimizing Intune, Azure, MDM, MaintainX (or similar asset tracking/ticketing systems), and Autopilot in a professional setting.
Documentation management, user trainings.
Strong knowledge of MS based cloud applications and NHS software is desirable.
Proven ability to handle ticket-based tasks using RMM agents for remote support and issue resolution.
Experience with IT deployment strategies to improve system uptime and efficiency.
Excellent problem-solving skills, with the ability to prioritize tasks and work efficiently.
IT experience of 1-6 years
BENEFITS
Opportunities for professional development and growth
Collaborative and supportive work environment
NHS Discount via Blue Light Card
Next to Peckham Rye Station
Free parking at the office
Job Description and Person Specification
