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Description

We are looking for a self-motivated problem solver who can work well within a dispersed regional team. Based in our London office the Director, Global Real Estate (GRE) Northern Europe, is responsible for managing office operations and services in our continuously evolving hybrid platform within the UK & I and Benelux regions of Europe. Reporting into the VP, Real Estate Operations you will be responsible for ensuring a safe and productive environment to align with our overall global real estate strategy specifically focused on facilities management, workplace operations and customer experience. You will be responsible for providing a superior work environment in existing and future Gartner premises in the region, ensuring effective partnership and collaboration with local business

What you’ll do:

• Ensure safe, functional and comfortable working conditions at all Gartner in-region offices, contributing to associate productivity and retention

• Build and manage customer relationships with office leaders

• Manage FM and ancillary services for all in-region offices with a strong focus on hospitality, user experience, wellness and sustainability

• Manage regional facilities, office support personnel budgets and expenses interacting with finance and accounting

• Manage and develop regional operations team(s) of external resources

• Manage vendor relationships with all external service providers and landlords who service our offices

• Collaborate across different Gartner functions (IT, HR, Communications, etc.) to deliver enhanced associate experience

• Build strong team spirit and culture across all internal and external stakeholders

• Collaborate with global Security and Safety to minimize risk and manage crises

• Collaborate with GRE team around the regional footprint strategy, workplace design, annual financial plans and periodic reporting

• Proactively partner with IT and a/v organizations on developing and implementing best-in-class technology platforms to ensure productivity and collaboration in offices minute 1 within associate arrival, and mitigate any disruptions throughout the work day.

• Practice and compliance to occupational safety regulation, address and resolve any workplace safety issues that may arise.

What you’ll need:

• Bachelor's Degree (BA/BS) required; graduate degree (MA/MS/MBA) and/or industry certification in hospitality, facility management or related fields preferred

• 10+ years of progressive management experience with proven ability to manage multi-location teams

• 5+ years of client service/hospitality experience

• 5+ years vendor management experience and office fit-outs

• Experience on both client and vendor side preferred

• Strong customer focus, responsiveness, interaction and conflict resolution skills

• Effective oral and written communication skills

• Strong time-management and organizational skills to prioritize self and team in a fast-paced environment

• Space planning, building infrastructure, hospitality operations and vendor contracting knowledge

• Intermediate Excel and PowerPoint skills

• Budgeting, financial analysis and business case development skills

Additional requirements:

• Proactive problem solver with the ability and curiosity to understand customers, business and people

• Able to dedicate 20% to travel across the region

• Innovative and creative to enhance associate experience and service delivery effectiveness

What we offer:

In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:

• An upbeat, positive culture. Integrity, objectivity, collaboration, results and a no-limits mindset are central to our values

• Limitless growth. We work with you to help you meet your goals and advance within the company

• Encouragement to be innovative and challenge status quo

• Exposure to industry leading training and development

• Performance based recognition and rewards

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work .

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com .

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