applicants
Engagement Manager - xBU
at Faculty London in London (Published at 21-08-2024)
About Faculty
Faculty transforms organisational performance through safe, impactful and human-led AI.
We are Europe’s leading applied AI company, and saw its potential a decade ago - long before the current hype cycle.
We were founded in 2014 with our Fellowship programme, training academics to become commercial data scientists.
Today, we provide over 300 global customers with industry-leading software, and bespoke AI consultancy for retail, healthcare, energy, and governmental organisations, as well as our award winning Fellowship.
Our expertise and safety credentials are such that OpenAI asked us to be their first technical partner, helping customers deploy cutting-edge generative AI safely.
Our high-impact work has saved lives through forecasting NHS demand during covid, produced green energy by routing boats towards the wind, slashed marketing spend by predicting customer spending habits, and kept children safe online.
AI is an epoch-defining technology. We want people to join us who can help our customers reap its enormous benefits safely.
What you’ll be doing:
This role is situated within our Applied AI consultancy, which serves clients across UK Defence, Government, Life Sciences, Energy, Banking and Retail. As an Engagement Manager, you will work in the business area where the need is greatest and this may change from time-to-time, depending on our external client requirements. We are a rapidly growing business and require all our employees to be versatile across sectors and confident to be client-facing within those.
Because of the potential to work with our UK Defence clients, you will need to be eligible for UK SC clearance and willing to work up to three days per week on site with these customers, which may require travel to locations outside of our London base. The minimum requirement for SC clearance is 5 years continuous residence in the UK up to the present.
As an Engagement Manager you will be focused on serving the needs of our customers across multiple domains and applying Al to real-world problems that have a tangible impact.
Your responsibilities will include:
Delivery
Own end-to-end project delivery from structuring project plans, to managing product development, and ensuring our delivery approach brings maximum value to the customer
Work closely with customers and technical teams to design smart ways of helping them solve their business problems across a wide range of different disciplines and sectors and ensure that projects run smoothly on a day-to-day basis
Product management; working with product designers and engineers to develop solutions which fit into customer workflows and support their business needs on an ongoing basis
Relationship Building
Continuously develop customer relationships as the primary point of contact during projects and be responsible for ensuring that our projects meet their objectives, and run to time
Identify new commercial opportunities, contributing to the preparation and delivery of new business pitches and proposals to land new or expand current work across the sectors in which you work.
Thought Leadership
Help our business unit continuously improve; take a proactive role in developing good processes and practices that help us deliver on our objectives.
Take a role in proactively developing your peers both more junior team members, and those with different areas of expertise.
Conduct qualitative and quantitative research in a wide variety of fields that are relevant to our work
Who we’re looking for:
Previous experience in professional services; ideally consulting, technology or data with a preference for AI
Delivery excellence; taking responsibility for ensuring the successful delivery of your projects and owning development of high-quality written deliverables and reports.
Previous exposure to managing senior stakeholders
Exceptional written and verbal communication skills, aptitude for translating technical details to a wide range of both technical and non-technical audiences
Previous experience working alongside technical experts and delivering technical projects
Enthusiasm for how Al and data can be used to solve problems; ability to think creatively and talk persuasively about how these can be applied to a particular customer's needs in order to support our Business Development
Practical; interest and ability to come up with novel ways of solving problems
Self-starter mentality; aptitude to quickly identify what needs to be done, and proactively implement solutions
A real interest in the deployment of AI to address real-world problems
Should you join us, you will work with a team of exceptional technical and commercial individuals who are continually learning from, and challenging, one other. Your knowledge, commitment and ideas will play a vital part in Faculty continuing to set the standard for the innovative, responsible deployment of AI across every facet of our lives.
