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Job reference: 001471

Salary: £47,962, rising to £50,000 per annum after probation

Closing date: 30/08/2024

Location: Case House – Surrey

Employment type: Permanent

Hours Per Week: 35

A little bit about what we are looking for…
Are you ready to lead a dynamic team, shape our Homeownership offering, and drive operational excellence? As the Homeownership Manager at PA Housing, you will have a fantastic opportunity to make a meaningful impact for all homeowners and the wider community.

We embrace the future of work with our hybrid working model, offering you the flexibility to thrive in your role. You’ll have the opportunity to blend the best of both worlds, spending approximately 2-3 days per week in the office with the remainder being from the comfort of your own home. However bear in mind during your probation and training, we may request more office presence to ensure you feel fully supported and equipped for success. Your well-being and confidence in your role are paramount to us, and we’re committed to providing the flexibility you need to excel. Of course if you’d prefer to be in the office more, then that is completely fine with us too!

As part of our commitment to promoting work-life balance, we offer an optional 9-day fortnight scheme*. With this arrangement, you have the opportunity to compress your hours into nine days, allowing you to enjoy a bonus day off every fortnight. It’s our way of empowering you to achieve greater flexibility and recharge, helping you be your best self.

Your responsibilities…

Customer Focus:

• Immerse Yourself in the Customer Journey: Anticipate customer needs and proactively address them, ensuring their experience is seamless and satisfying.
• Drive Customer-Centric Strategies: Develop and implement strategies that elevate customer satisfaction and engagement, incorporating their feedback into continuous service improvements.
• Cultivate Key Relationships: Build and sustain strong relationships with stakeholders across the business to navigate challenges and ensure smooth operations.

Operational Delivery:

• Lead with Efficiency: Oversee daily operations of the homeownership department, ensuring services are delivered efficiently and meet or exceed our high standards.
• Empower Your Team: Support your teams in delivering a modern, high-quality, customer-focused service that is both proactive and cost-effective.
• Ensure Compliance: Manage and mitigate risks related to the financial and legal aspects of homeownership, advising on best practices in service delivery and compliance.

Strategic Thinking:

• Align with the Bigger Picture: Work collaboratively with other teams to align strategies and drive the organisation’s vision forward.
• Champion Growth: Contribute to identifying opportunities for growth and innovation in the homeownership sector.

Stakeholder Relationships:

• Build Strong Connections: Foster and maintain strong relationships with both internal and external stakeholders, including local authorities, housing associations, and community groups.

Team Leadership:

• Inspire Excellence: Motivate, develop, and lead your team to achieve their best, creating a positive and collaborative working environment.
• Drive Performance: Ensure your team meets performance objectives that align with both business goals and individual growth.
• Lead from the Front: Be a visible, hands-on leader who inspires a commitment to service excellence and customer satisfaction.

Performance Management:

• Data-Driven Decisions: Utilise key performance indicators to fine-tune outcomes and keep the team operating smoothly.
• Challenge and Support: Provide constructive feedback to team members, encouraging them to exceed expectations.
• Strategize for Success: Maintain a deep understanding of business goals and operational plans, driving performance and growth.

Innovative Thinking:

• Break New Ground: Encourage creative solutions that challenge homeownership norms and drive innovation.
• Seek Continuous Improvement: Critically assess all services for enhancement opportunities, ensuring they deliver maximum value for money.
• Foster a Culture of Success: Create an environment that thrives on innovation, support, and professional excellence.

Customer Involvement:

• Engage and Empower: Promote active customer participation in decision-making processes, ensuring their voices are heard.
• Lead by Example: Be a hands-on leader, driving continuous improvement and fostering a culture of excellence across the team.

We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.

Our ideal candidate…

You will possess a relevant professional housing qualification (Level 5 or equivalent) or be actively working towards it. A degree-level education or equivalent experience, with a background in roles such as Housing Manager, Shared Ownership, or Leasehold Management, is essential.

• Proven Leadership: Extensive experience in senior management roles within housing, community engagement, or related fields.
• Team & Project Management: A natural leader with a track record of successfully managing teams, projects, and budgets.
• Strategic Vision: Skilled in developing and executing strategic plans that drive growth and improvement.
• Stakeholder Expertise: Exceptional ability to engage with a diverse range of stakeholders, from customers and third-party agents to local authorities.
• Commitment to Excellence: Known for delivering high-quality service and ensuring customer satisfaction.
• Data-Driven Insight: Expertise in using analytics to measure performance and drive continuous improvement.
• Innovative Mindset: A catalyst for change, with a proven ability to drive innovation and challenge the status quo.

If specific qualifications are required, please upload them with your application to demonstrate your eligibility.

AGENCIES: We know where you are if we need your support so please do not contact us.

* please note this is a non contractual benefit and may be subject to change

Job Types: Full-time, Permanent

Pay: £47,962.00-£50,000.00 per year

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• Sick pay
• Store discount
• Work from home

Schedule:

• Day shift
• Monday to Friday

Work Location: Hybrid remote in Walton-on-Thames