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Credit Control Officer

Job Description:

Credit Control Officer

Cromwell HSK, London + hybrid working (full in office training to start with)

Permanent + Full time (37.5hrs pw)

From £25,000 + Excellent Benefits

Here you'll be welcomed. We chion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

We make health happen

Within this role as a Credit Control Officer, you will ensure that maximum monies are collected by reducing the age and volume of outstanding accounts in line with the Credit Control Policies and Procedures of the Hospital.

You'll help us make health happen through:

• Being responsible for managing a debt portfolio of customers, with a focus to resolving aged debt.
• Building good relationships with customers and liaising on a daily basis with key contacts to pursue prompt payment of invoices.
• Checking and dispatching routine letters, including a systematic review and chasing of overdue accounts by telephone.
• Discussion with patients regarding their account and other general queries. Including management of disputes and liaising with internal departments regarding account queries.
• Reviewing accounts and preparing details to be passed to collection agencies and solicitors as necessary after discussion with the Billing and Credit Control Manager.
• Providing weekly updates on all accounts to senior management.
• Working with clients to ensure that unallocated cash is kept to a minimum.
• Preparing other tasks in line with the nature of the post as directed by the Billing and Credit Control Manager.
• Building and maintaining effective working relationships across Finance and with other colleagues across the business.

Key Skills needed for this role:

• Qualified by experience and be able to demonstrate skills in this area.
• Highly developed influencing skills with the ability to enthuse and get the buy in of internal or external individuals.
• Ability to analyse problems and to develop practical and workable solutions to address them.
• Excellent inter personal and communications skills and demonstrate good written and verbal communication skills
• High level of work organisation, self motivation, drives for performance and improvement, and flexibility in approach and attitude.
• Strong sense of commitment to openness, honesty and integrity in undertaking the role.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Bupa

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we chion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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