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Role: Supported Housing Team leader
Organisation: Support When It Matters (SWIM)
Hours: 37.5 hours per week on a shift pattern basis.
Job Type: Permanent, full time.
Location: Hackney and Newham Locations
Salary: £31,386 - £33,396

Support When It Matters (SWIM) is a London-based Community Interest Company that empowers people from African, Caribbean, Asian and other Minority Ethnic backgrounds to improve their health, well-being, and life chances. SWIM is commissioned by healthcare trusts and London councils to help marginalise communities to stabilise their health, housing, finances, and relationships with others. We give them support, mentoring and signposting to wrap around services so they can play a full part in society as a valued contributor.

What we want you to do?

Job Summary:

We are recruiting an experienced Supported Housing Team Leader to oversee the daily management of our housing provision and staff team across all our accommodation facilities . Our staff teams provide housing and culturally sensitive recovery support to people who have a range of complex support needs relating to substance and/or alcohol issues, poor mental health and are experiencing accommodation problems. You will create a culture to support the ethos of the organisation and provide values based, clear, and passion driven operational leadership to your teams.

Support When It Matters (SWIM) works closely with local communities to provide the infrastructures that create meaningful alternatives to homelessness, including problematic substance and alcohol use. This includes the development of an internal therapeutic programme, a mutual aid offer, and linkage to a range of community activities.

You will be responsible for several key delivery areas:

1. The management of accommodation that provides a therapeutic environment for individuals, before moving on to full independence, their own tenancies and potentially employment. The role will involve managing support staff , and Volunteers and ensuring the safety and wellbeing of residents.

2. Ensure all housing benefits claims are submitted to relevant local authority immediately upon occupancy

3. You will ensure all suspended claims are re-instated at the earliest opportunity

4. You will work with the finance office to ensure all outstanding claims payment and up to date are received

5. Effectively manage the Housing Team to deliver a blend of Housing First, harm reduction techniques and the provision of Psychologically Informed Environments. You will ensure staff provide a timely and robust assessment, pre-tenancy work and case coordination of individuals in the house and the provision of both opportunistic and structured interventions.

6. Assist in processing referrals, conduct thorough assessments and complete admissions through the smooth running and development of projects and move on accommodation pathways, ensuring tenants have a fluid transitionary experience and their needs appropriately met.

7. You will support staff to work closely with the Local Authority, partner organisations, clinicians, social enterprises, and education and training providers to develop integrated infrastructures that engage, support, and navigate individuals into established wellbeing and meaningful activity in the community, including sustainable alternatives to drug/alcohol misuse and crime.

8. Working alongside the housing compliance Manager and through supervision and solid management, look to build quality across services and expand the provision across all services .

9. You will be responsible for communication with the housing compliance manager completing schedules of work and be first port of call for contractors. You will work alongside the housing compliance manager to ensure contractors fulfil their works within an agreed timescale and to a high standard.

10. You will assist the housing compliance manager in conducting periodic audits of the housing provision, identifying deficiencies and improvement works and ensuring completion of action plans in agreed timescales.

11. You will support the housing compliance manager ensuring statutory compliance of all properties ensuring all documentation is recorded, stored and followed up at point of expiry.

12. You will ensure that all property checks are completed on a weekly cycle to ensure properties are safe and meet legal compliance. If remedial works are required, you will ensure maintenance is conducted in a timely manner.

Principal Duties and Responsibilities

Leadership and Staff Management

1. Hold managerial responsibility for the staff within your team to ensure a skill mix and ensure robust systems are in place for reflective practice, general and clinical supervision.

2. Participate, collaborate on, and co-produce the appraisal, supervision, and Learning & Development processes.

3. To manage all employee relations (HR) issues within your team and support the recruitment, induction and training of staff and professional volunteers.

4. To provide coaching, wellbeing support, training, and supervision to enable your team to deliver their roles, grow and reach their fullest potential.

5. Deliver in-house training to staff teams where appropriate and ensure staff are qualified to carry out their duties safely and effectively.

Communication, Representation and Engagement

1. To ensure the profile of SWIM is raised at every opportunity and that examples of good practice are shared with the widest possible audience, including commissioners, local employers, communities, and recovery communities through a variety of communications, marketing and media sources and platforms.

2. To manage internal communications to ensure that SWIMs values are lived day-to- day, and potential for sharing and learning is maximised across the organisation.

Governance, Legal, Facilities and Risk

1. To ensure all SWIM’s risk management and quality assurance policies are implemented and staff (paid and unpaid) understand and adhere to SWIM’s policies and procedures.

2. To ensure the safety of all staff, tenants and service users and maintain awareness of risks and changes in the working environment and contribute to the maintenance and monitoring of health and safety and security policies, systems and protocols.

3. Ensure the effective implementation and compliance of serious untoward incident reporting in line with policy and procedures, carrying out investigations and implementing lessons learned.

4. Deal with issues and complaints raised by complying with SWIM’s complaints processes.

5. Promote and ensure adherence to Equality of Opportunity policies and anti-discriminatory practice, demonstrating SWIM’s commitment to valuing diversity.

Finance

1. To support the finance office to processes related to the financial management of petty cash, systems, rent collection and housing benefit payments including liaison with the Local Authority to ensure benefit claims are submitted and processed efficiently and effectively.

2. To take appropriate steps to manage any financial risks that could impact on your services, staff and the overall organisation.

Service Delivery & Performance

1. Ensure systems are in place to collate, monitor, audit and report data, ensuring performance data, activity, opportunities, and interventions are collated, recorded, and reported accurately and in a timely manner and attend performance meetings as required.

2. Identify any risks, poor practice and/or sub-standard practice and environments in relation to health and safety, ensuring staff are competent in the delivery of safe housing management systems and checks.

3. Support the reorganisation of existing property and/or implementation of new properties across SWIM’s accommodation services .

4. Ensure the effective management and coordination of staff, volunteers, and coaches in working with residents, facilitating Access to Mutual Aid, Asset Based Community Development, and ongoing Recovery Support.

5. Take responsibility for health & safety and property compliance across all properties.

6. Promote and encourage the utilisation of volunteers and coaching opportunities across SWIM’s housing services

Other

1. You will be required to work flexibly from varying operational sites as required and agreed with line manager.

2. A willingness to work some evenings/weekends as required.

3. Commitment to continued personal development, maintaining an up-to-date knowledge of developments across the field, legislation and practice relevant to the service user group.

Generic Duties & Responsibilities

Confidentiality

Service user, volunteer and/or staff information is confidential. It is a condition of employment that you will not use or disclose any confidential information obtained in accordance with data protection legislation.

Code of Conduct

All staff are expected to adhere to all SWIM’s policies and procedures that establish standards of good practice and follow any codes of conduct which are relevant to their own profession.

Privacy & Dignity

Staff should respect service user/family/carer’s diversity, cultural needs and privacy.

Safeguarding

All staff have a duty to safeguard and promote the welfare of service users, volunteers, their families and carers, you have a duty to ensure you are familiar with safeguarding policies, attend training for safeguarding and know who to contact if you have concerns about an adult or child’s welfare.

Health & Safety

Emerging Futures has a duty of care to employees and will ensure that, as far as is reasonably practicable, adequate training, facilities and arrangements for risk avoidance are in place. All employees are required to comply with relevant Health and Safety legislation and policies relating to Health & Safety and Risk Management

Educational Requirements & Competency Framework

These are the education requirements and competencies required for this role. Please demonstrate in your application where you meet the requirements and where you may need additional support and training.

ESSENTIAL

Education & Experience

Housing management experience including experience working in therapeutic environments.

Experience of managing staff in a challenging and demanding environment.

Experience of delivering training.

Experience of staff supervision & development training.

Experience of effective, purposeful, and active partnership working.

Experience of motivating and inspiring unpaid staff and establishing the values-based training and support they require to flourish both professionally and in their personal recovery journey.

Experience of effectively using data collection systems and translating data output in to meaningful, clear information.

Experience that demonstrates administrative and financial management skills including direct experience of managing budgets.

Education & Experience

DESIRABLE

IOSH or NEBOSH Qualification – or willingness to work towards either.

Driving licence

What Benefits Will I Receive?

· Regular supervision and appraisal including personal and professional development planning.

· Inclusive culture promoting innovation and autonomy.

· Comprehensive learning and development opportunities so we can invest in your future.

· 25 days’ paid holiday a year, increasing with each year of service up to 30 days.

· Flexible working solutions to support your work-life balance.

· 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family

· Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans

Please return your CV and Covering Letter (no more than 2 pages A4) outlining your experience and suitability for the role

Job Types: Full-time, Part-time, Permanent

Pay: Up to £33,396.00 per year

Expected hours: 12 – 36 per week

Benefits:

• Company pension
• Cycle to work scheme

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application question(s):

• experience of working with client with substance misuse

Education:

• GCSE or equivalent (required)

Work Location: In person

Reference ID: SWIM-OM-23