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Vacancy: IT Operations Supervisor Department: Information Services (IT) Reports to: IT Operations & Security Manager Seniority: Mid-level Term: Permanent Working arrangement: Full-time (3 days in the office & 2 days working from home) About EIP EIP is award-winning and specialises in high-value and complex patent matters with offices in Europe and the US. Our multidisciplinary team combines patent attorneys, litigators and commercial IP lawyers in three of the world’s main patent markets – Germany, UK and USA, and now also in the Nordics through our recent expansion into Sweden. EIP has an ever-growing client base, from major multinationals through exciting mid-stage IP-rich companies, to highly innovative start-ups, across the world. The approach to progress is highly meritocratic, with patent attorneys at all levels receiving support through a sophisticated training program. New trainees get exposure to clients from the day of joining. Those who join us share in the team's stand-out visibility in the world of patents and get to celebrate our award wins. Since 2018 EIP has been a five-time winner of European and UK Patent Contentious Firm of the Year by leading IP magazine, Managing IP while The Financial Times lists EIP as a leading European patent law firm, recently awarding EIP the highest possible ranking (gold stars across all six technology areas). Feedback received from clients and peers rates EIP as “unstuffy and its staff are very personable”, with “excellent technical and legal expertise”, and they “combine an exceptional professional ethic with impressive technical diligence”. Diversity is an intrinsic part of EIP’s business culture. We are proud to support the IP Inclusive initiative and we are a signatory to the IP Inclusive Charter. EIP actively engages in diversity efforts and is committed to developing an attitude of openness for the benefit of all those working in the IP profession.

About the role

The IT Operations Supervisor oversees the daily operations and performance of the IT Desk Team, while focusing on delivering exceptional IT support for employees across our six locations.

This individual will provide technical leadership, resolving complex IT issues and act as an escalation point for the team. They will also assist the IT Operations & Security Manager with broader IT projects and initiatives, including hardware/software upgrades, driving continuous process improvements, and promoting Information Security awareness throughout the firm.

Primary responsibilities

• Leading a small but growing IT Desk Team based in the UK
• Deputising for the IT Operations and Security Manager in their absence
• Provide technical expertise and assistance on complex IT issues, acting as a point of escalation for the IT Desk
• Track, analyse, and report on IT Desk request patterns and trends
• Manage and maintain meeting room AV equipment, providing technical support to facilitate the smooth running of legal meetings and oral proceedings
• Collaborate with the development and infrastructure teams to drive continuous improvement in service delivery and process efficiency
• Monitor network and system availability, as well as hardware and software configuration, setup, and upgrades
• A flexible, “can do” approach is essential; the candidate will occasionally be expected to work outside of normal office hours
• Occasional travel to our regional offices may be required
• Promoting and maintaining excellent internal customer relations by dealing effectively and efficiently with matters that fall within your responsibility
• Exhibiting excellent communication and listening skills and demonstrate empathy in dealings with staff
• Maintaining a high level of confidentiality at all times and exercise discretion and good judgment when dealing with confidential matters

Experience, skills & qualifications You will be comfortable working in a modern, fast-paced environment where you are given a level of autonomy to do your work.

Successful candidates will also be able to demonstrate the following:

• Previous experience as a team leader or supervisor in a similar role for at least 18 months
• Knowledge and experience in Microsoft 365 administration, Windows Server, Entra ID, Endpoint Manager
• Solid understanding of network infrastructure with excellent troubleshooting and analytical skills
• Passionate about new technology
• Strong communication and interpersonal skills
• Experience in Information Security (ISMS)
• Strong organisational skills including planning, prioritising, timekeeping and meeting deadlines
• An understanding of the demands of a deadline-driven, top-tier legal business and how a similarly high-achieving IT team must function to support it
• Relevant Degree and/or certifications

The following skills would also be beneficial:

• Experience with ISO 27001/SOC 2
• Microsoft Copilot
• Microsoft Power Platform (Power BI/Power Automate)
• Knowledge of NetDocuments DMS
• Certifications such as CompTIA or ITIL

Other information With our state-of-the-art paperless systems, we offer hybrid working, three days in the office and two from home. EIP’s employees also enjoy reduced business hours on the days when working from the office subject to there being no urgent work commitments. EIP has a friendly, progressive and mutually supportive working environment along with a smart casual dress policy and stylish modern offices. Rewards & benefits We offer a competitive salary and several benefits:

• Discretionary bonus
• 25 days of holiday, excluding bank holidays
• Pension
• Private medical health care
• Free eye tests
• Employee Assistance Programme
• Cycle to work scheme
• Season ticket loan
• Electric vehicle scheme
• Group personal pension plan
• Enhanced maternity, paternity, adoption, and shared parental leave
• Holiday loyalty

Equal opportunities EIP is an equal opportunities employer that values diversity and welcomes applications from all suitably qualified persons regardless of their ethnicity, gender, sexual orientation, age, disability, religious practice or any other perceived differences.