Jobsxl | Total Jobs Online

Details

Reference number

363989

Salary

£52,960 - £62,190 London: £55,960 - £62,190 / National: £52,960 - £59,190. If the successful candidate is a current Civil Servant joining on level transfer, HM Treasury will honour their current substantive salary if higher. A Civil Service Pension with an average employer contribution of 27%

Job grade

Grade 7 Range E

Contract type

Permanent

Business area

HMT - Public Spending - The Public Spending Group is a high-profile and rewarding place to work. We help the Chancellor decide what to spend £1.2trillion a year on and ensure government delivers value for money for the taxpayer. We are responsible for reporting to Parliament an

Type of role

Digital
Information Technology
Operational Delivery

Working pattern

Flexible working, Full-time, Part-time, Compressed hours

Number of jobs available

1

Contents

Location

About the job

Benefits

Things you need to know

Apply and further information

Location

This post can be based in London (1 Horse Guards Road), or Darlington (Feethams House).

About the job

Job summary

If you’re interested in making a difference to people’s lives, the Treasury can offer you an exciting opportunity to influence decision making that affects the whole of the UK. Working at the heart of government, we collaborate across government to promote responsible public spending and drive strong and sustainable economic growth.

Our work ranges from protecting customers through the regulation of the financial sector, helping to reduce carbon emissions and creating a greener economy, to promoting British trade around the world and supporting people across the country on jobs, growth and more.

We are part of the Darlington Economic Campus, a pioneering new cross-government hub which brings people together to play an active role in the most important issues of the day whilst working closer to the communities we serve. The campus provides the opportunity for people from all over the UK to help shape the future of the country, and our flexible working practices ensure you can collaborate effectively with our partners. It’s central government, made more accessible to you!

Job description

About the Group

The Public Spending Group is a high-profile and rewarding place to work. We help the Chancellor decide what to spend £1.2trillion a year on and ensure government delivers value for money for the taxpayer. We are responsible for reporting to Parliament and the public on how taxpayers’ money is spent. We drive forward improved outcomes and efficiency in public services and make sure value for money is at the centre of decision-making through better evaluation, data and analysis.

We advise on overall government policy on public sector pay and pensions, the biggest single driver of public spending. We collaborate with and directly support departments to deliver the Government Finance Function strategy, building finance, debt and risk capability across government and developing the management information, tools and frameworks to better understand and ensure value for money.

About the Team

The Financial Analytics Control and Technology (FACT) team is a friendly and collaborative team that sits within HM Treasury’s Public Spending Group and prides itself in developing professional expertise and working collaboratively with its wide range of partners. It provides financial reporting analytics, data management, training, business analysis and service improvement services to wider government. To enable these services the team manages and supports the Online System for Central Accounting and Reporting (OSCAR).

OSCAR is an IBM Cognos based, cross-government system which contains a detailed, multi-year analysis of departmental spending and from which the Whole of Governments Accounts (WGA), Supply Estimates and other key outputs are produced. OSCAR’s main objectives are to:

• Be the single source for reliable, real time financial information for government.
• Increase our analytics and insight capability to support decision making.
• Enable the modernisation and standardisation of financial accounting and reporting.
• Reduce the time taken to produce statutory publications.
• Be capable of future development and expansion (e.g., to new datasets).

FACT comprises around 12 members of staff and provides exposure to colleagues across the breadth of the government finance function. The team fully supports learning, development and growth.

About the Job

We are recruiting for a Senior IT Service Manager to support the OSCAR service, used by thousands of users across central and local government. The Service Management and Engagement branch is responsible for the live service operation of OSCAR, working closely with our suppliers and customers, you will oversee supplier performance, contribute to the continued service improvement and provide guidance where necessary. Experience of working with a large financial database service is not essential to be successful, but would be advantageous.

Essential to your success will be the ability to build and maintain effective relationships with internal and external suppliers, HMT stakeholders and business users.

This role aligns against the Senior IT Service Manager role in the Government Digital and Data Framework.

This role is responsible for leading and managing the delivery of the key OSCAR suppliers in the multi-supplier SIAM (Service Integration and Management) structure. This branch is responsible for providing IT service management oversight of all OSCAR services (both in-house and outsourced) and managing the relationship between the FACT team and its internal and external customers and stakeholders.

This includes management of the OSCAR Service Catalogue and associated Service Level and Operating Level Agreements, the FACT Operating Handbook, management of user access rights and associated software licences, and the planning, preparing and delivering of OSCAR-related training, guidance materials and end-user communications e.g., User Guides, FAQs, bulletins, etc.

Key Responsibilities:

• Maintain the OSCAR Service Catalogue and associated Service Level and Operating Level Agreements.
• Manage the end-to-end services provided to OSCAR data providers and data consumers, including the provision of appropriate service level reporting and service controls as the internal SIAM structure.
• Manage the change control process for the services, liaising with change requestors, Process Owners, other FACT team members, the suppliers and other relevant stakeholders as required.
• Co-chair and administer the OSCAR Change Advisory Board and monthly service management performance reviews.
• Prioritise technology and business driven changes as required by either the suppliers (technology) or users (business) need, to ensure supplier delivery pipelines are aligned. Work closely with Service Improvement branch to accept significant change activity into live service.
• Ensure the service offer thoroughly considers customers’ needs. Act as a role model for service quality and create regular opportunities for staff and customers to contribute to service improvement.
• Plan, prepare and deliver OSCAR-related training, guidance materials and end-user communications e.g. User Guides, FAQs, bulletins, etc. Design and maintain appropriate “landing pages” for the services as part of the communications strategy, including within the OSCAR application, on Redbox (HMT Intranet), OneFinance (Government Finance Function website) and on GOV.UK.
• Support good knowledge management, reviewing and approving Knowledge Articles and policy/procedure documents.
• Act as Major Incident Manager where necessary ensuring all stakeholders work collaboratively to restore service.
• Work with the People and Capability team and other stakeholders to incorporate OSCAR training into appropriate Government Finance Function and other training materials. Maintain oversight of service levels and queries received to determine the need for targeted training where required.
• Provide exceptions-based support for requests from and incidents raised by data providers and data consumers, which are not effectively handled by other HMT teams (e.g., Government Financial Reporting, IWS) or the Suppliers.

Candidate Drop-In Session

We will be running a candidate drop-in session for this role to give you greater insight about the role as well as the chance to learn more about HM Treasury and the recruitment process. If you would like to join us, then use the appropriate link below to join the call at the right time.

Tuesday 20th 1400-1500 Join the meeting now

If you would like to speak to the hiring manager informally prior to the closing date for applications to find out more about the job, please contact Martin Beale martin.beale@hmtreasury.gov.uk

Person specification

About your application

We are looking for the below skills, experience and behaviours and we will ask you to demonstrate these in your application form. Please review the Candidate FAQ document that is attached to the advert for guidance on how to complete your application form.

• Extensive experience of IT service management and service design in a multi stakeholder environment, with emphasis on collaboration within a Service Integration and Management structured ecosystem. (Experience)
• Ability to deliver simple, clear communications to technical and non-technical audiences and build trust with stakeholders at all levels (Communicating and Influencing)
• Ability to bring together views, perspectives, and diverse needs of stakeholders to gain a broader understanding of the issues surrounding activities (Working Together)

The lead criteria is: Experience

If we receive large volumes of applications, we will conduct an initial sift on the lead criteria only.

Required Qualifications:

• Foundation certificate in SIAM (Service Integration and Management)
• ITIL V4 Foundation

Candidate Guidance Support Session

We will be running an overview of Success Profiles and the STAR approach; top tips for the application and interview process and an opportunity to ask general questions around our recruitment practices. If you would like to join us, then use the link below to join the call at the right time.

Thursday 15th August at 12:30: Join the meeting now

Qualifications

Foundation certificate in SIAM (Service Integration and Management)
ITIL V4 Foundation

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Working Together
• Changing and Improving
• Managing a Quality Service

We only ask for evidence of these behaviours on your application form:

• Communicating and Influencing
• Working Together

Benefits

Alongside your salary of £52,960, HM Treasury contributes £14,299 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• 25 days’ annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant)
• Flexible working patterns (part-time, job-share, condensed hours)
• Generous parental and adoption leave package.
• A Civil Service Pension which provides an attractive pension, benefits for dependants and average employer contributions of 28%
• Onsite restaurant and coffee bar. The London office also offers a gym, showers and prayer room
• Access to a cycle-to-work salary sacrifice scheme, season ticket advances and payroll giving
• Access to a retail discounts and cashback site
• A Rental Deposit Advance Scheme to help meet the total costs of deposits for privately rented homes
• A range of active staff networks, based around interests and diversity

Flexible Working Arrangements

HM Treasury views flexible working as essential in enabling us to recruit and retain talented people, ensuring that they can enjoy a long-lasting career with us. All employees have the right to apply for flexible working and there are a range of options available including; part-time, compressed hours and job sharing. Additionally, we operate flexitime systems, allowing employees the flexibility to adjust their working patterns throughout the week which is subject to operational needs and line management approval.

At HM Treasury we have an incredibly broad remit; our work touches every citizen of the country. So, it’s important our employees come from the widest possible range of backgrounds, bringing us the widest possible range of perspectives and ways of thinking. We are committed to ensuring that all staff can realise their potential and achieve a healthy work-life balance.

HM Treasury operates an office based working approach across all Treasury sites - Darlington, London, and Norwich, and along with the rest of the Civil Service, has an expectation of a minimum of 60% attendance in the office, along with working remotely. This blended working approach allows you to work collaboratively, meet stakeholders face to face, support others and promotes a healthy work life balance (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. All our offices have been recently modernised and designed to collaborate and connect with colleagues as well as desk and quiet space to allow a range of ways to work.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Recruitment Timeline

• Closing date: 8th September 2024
• Shortlisting: W/C 9th September 2024
• Interviews: W/C 16th September 2024

This timeline is indicative and may be subject to change. We will inform you if there is a substantial change to the recruitment timeline.

If your contact details change at any time during the selection process, please ensure you update your Civil Service Jobs Profile.

Please note that only applications submitted through Civil Service Jobs will be accepted.

Location-Based Reserve Lists

You will be placed on a reserve list if your application is successful, but we cannot offer you a post immediately. Where more than one location has been advertised, candidates will be approached for roles in merit order according to the first preferred location stated on your application form.

Please note that a place on the reserve list does not guarantee an offer. We would still encourage you to apply for other HM Treasury opportunities that you are interested in. If you are offered a role in your first preferred location and you decline the offer or you are unable to take up the post within a reasonable timeframe, you will be removed from the reserve list, other than in exceptional circumstances.

Eligibility Statement

A candidate is not eligible to apply for a role in the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. Checks will be performed as part of pre-employment checks in line with this. Please refer to the Candidate FAQ document attached to the advert for more information.

Everyone working with government assets must complete Baseline Personnel Security Standard (BPSS) checks. Additionally, individuals appointed to the Treasury group will be subject to National Security Vetting. The level of security vetting required for this role is Security Check (SC)

To allow for meaningful checks to be carried out, applicants will need to have lived in the UK for at least 3 out of the past 5 years. In exceptional circumstances, a lack of residency would not be a bar to security clearance however the Department will need to consider eligibility on a case by case basis once the advert closing date has passed.

Please read the Vetting Charter for information on what to expect during the vetting process and what will be expected from you. Many areas of your life may be explored during your vetting journey, and it is important that every individual, regardless of their background and experiences, should feel comfortable going through this personal process, whilst having confidence that it is fair, proportionate, and inclusive.

These short videos address common concerns and preconceptions which applicants may have about national security vetting. If you have questions relating to security clearances, please contact HMTSecurityVetting@hmtreasury.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Martin Beale Email : martin.beale@hmtreasury.gov.uk

Recruitment team

Email : hrrecruitment@hmtreasury.gov.uk

Further information

Complaints Process: Our recruitment process is underpinned by the principle of appointment based on fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact HMT by email at: hrrecruitment@hmtreasury.gov.uk. If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment.