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IT Support Technician

£31000 - £34800 (including 10% uplift for unsociable hours + London weighting of £4000)

London - Tower Hill Study Centre

Hours - 12pm - 8:30pm (Tuesday - Friday), 9am - 2pm (Saturday)

Permanent / Full time (35 hours)

Click here for full job description

The Opportunity:

At Arden University, we pride ourselves on being true innovators, disruptors and pioneers, our focus is to promote life-long learning and ensure that everyone, everywhere can access higher education. We are currently recruiting an IT Support Technician to join our IT team who support all technology for students and staff at our London Tower Hill campus.

• Be key in providing outstanding localised and remote support to our London Tower Hll campus, taking ownership of first and second line issues and service requests for staff and students for all technical matters.
• Resolve on the ground issues with computer & AV hardware and software, taking responsibility for managing incoming support requests both in person and remotely.
• Deliver user training and encourage company best practice as well as enforce policy, to staff and students across all of the University’s Study Centres and offices.

About You:

We would like to hear from applicants who have:

Essential

• Qualifications/Education:
  • Minimum (NVQ 2-3, City & Guild) or equivalent, plus some experience in a relevant role.
  • Considerable work experience in a relevant role or relevant life experience.
• Skills/Training:
  • Proficient in using and supporting Microsoft operating systems and applications.
  • Comfortable explaining technical solutions to all levels of users within a business environment.
  • Demonstrable experience of using an ITSM ticketing system.
  • Ability to multitask and prioritise/reprioritise; may work on multiple issues simultaneously.
  • Excellent written and verbal communication skills, as well as interpersonal skills.
  • Excellent problem-solving skills.
• Experience:
  • Experience of assessing and responding to technical issues.
  • Demonstrable excellent customer service provision.
  • Previous experience of providing training and/or creating documentation to support users.

Desirable

• ITIL Qualifications.
• Technical accreditations (e.g., Microsoft MCSA / Cisco CCNA / etc.)
• Experience of working with Audio Visual equipment.
• Experience working in the Higher Education sector.
• Higher Education experience.

Why Arden:

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday, add the bank holiday on top, and we even throw in Christmas closure
• A generous Aviva pension plan, our contributions start at 7%
• PMI or Healthcare Cashback (dependent on role grade)
• Study any Arden course for free, with generous discount for all family and friends
• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
• Plus, other competitive benefits!

Arden’s values:

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations. For the full job description, click here, or to start your journey with us, click apply!

Closing Date - Sunday 1st September

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

As an Equal Opportunity Employer, we recognise, and studies confirm, that often underrepresented candidates in the work place are less likely to apply to roles unless they meet all skills and experience of the position. At Arden we celebrate diversity and are committed to creating a diverse and inclusive workplace, therefore we make sure that our recruitment and selection processes never discriminate based upon age, race, religion, disability, sex, sexual orientation, gender reassignment, marriage and civil partnership, or pregnancy, and actively welcome applications from all groups.

So, if you want to be part of Arden and our journey, but you feel that you’re missing some of the skills or experience the role requires, then we encourage you to apply anyway as you may make a great candidate for this role or others!