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Salary The national salary is £39,868 - £43,535, London salary is £45,824 - £50,039. Your salary will be dependent on your base location Number of jobs available 1 Detail of reserve list 12 Months Region National City/Town National Building/Site NATIONAL Please note: Some of our MoJ Office locations, such as our Liverpool Justice Collaboration Centre, require higher levels of National Security Vetting. The MoJ is working to open more Justice Collaboration Centres and Justice Satellite Offices over time. Click here to learn more about where our currently open Justice Collaboration Centres and Justice Satellite Offices are, to identify where you may be based and understand National Security Vetting requirements of each location. Grade SEO Organisation Grade for MoJ SEO Post Type Permanent Working Pattern Full Time, Part Time, Flexible Working Role Type Digital, Information Technology Will the successful applicant have line manager responsibilities? No Job description

Job Title: IT Service Continuity Analyst

Location: National

Closing Date: 1st September

Interviews: w/c 16th September

Grade: SEO

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: London: £45,824 - £50,039, National: £39,868 - £43,535

Working pattern: Full-time, Part time, Flexible working.

Contract Type: Permanent

Vacancy number: 89863

• We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for an IT Service Continuity Analyst here at Justice Digital, to be part of our warm and collaborative team.

The MoJ Justice Digital team designs, delivers and supports the core infrastructure and systems that enable End User Compute Services and line of business applications for over 100,000 Ministry of Justice users across over 800 locations.

The IT Service Continuity Analyst supports the delivery of IT Service Continuity for the services for which Justice Digital is responsible and the development and maintenance of the IT Service Continuity strategy, processes, and plans and procedures.

This is an exciting time for IT Service Continuity within Justice Digital. Recruitment for this role will support the implementation of our programme of work to transform the quality of the service that our function provides to deliver a comprehensive IT SCM portfolio, adding considerable value to our direct customers in the MoJ and, by extension, to the UK’s taxpayers. You will have the opportunity to play a significant role in implementing that service and be crucial to its support and continuous improvement in live operation.

The successful candidate will be expected to attend our offices in Westminster and Canary Wharf where this is necessary for face-to- face collaboration with IT Service Continuity Management Team colleagues or the wider Service Tooling, Reporting, Resilience and Performance (STRRaP) Team.

You will support the IT Service Continuity Manager, in partnership with the rest of the team, in the definition, implementation and measurement of a leading-edge service continuity process, including:

• A new and innovative methodology to ensure that our business-critical IT services have appropriate resilience and recovery provisions.
• The adaption/adoption of the BCM module of the ServiceNow tooling to manage our work and enhance our stakeholder collaboration.
• The improvement of our engagement with the Corporate Business Continuity team, the other Business Continuity Teams within the Ministry and IT Service Continuity Management Teams across Central Government; and
• Ensuring that our Service Operations Business Continuity collateral is kept up to date and relevant.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

• Work with our Service Owners to understand the IT Service Continuity Management capability, plans (including testing/exercising) and backup regimes of our most business-critical IT services, ensure that they are recorded accurately and topically and support them in seeking improvements.
• Support the move to full integration with ServiceNow ITSM tooling to facilitate efficient and effective management of the IT SCM function and optimum collaboration across Justice Digital and wider MoJ colleagues and external parties.
• Collaborate with appropriate Justice Digital colleagues to ensure that ITSC considerations are integral to the development of requirements discussed with the business when new IT services are being framed by way of our new Resilience by Design process, and work with Service Transition and Project Management to ensure that agreed IT Service Continuity/DR provisions and plans are successfully delivered prior to live implementation.
• Support the application of best practice and shared experience from the Cross-Government IT Service Continuity Management Forum and the operation of the Forum.
• Run regular IT Service Continuity Forums with Suppliers, Service Owners and other stakeholders to optimise the service that they are providing.
• Manage/assure the development, maintenance and test of IT Service Continuity and Disaster Recovery plans in the context of the MOJ’s Business Continuity arrangements.
• Ensure that lessons learned from ITSC/DR exercises and live invocations are effectively applied.
• Undertake discovery work to establish vulnerabilities posed by locally hosted IT services at key MOJ sites.
• Support the team’s work on Business Continuity for Service Operations and to improve Justice Digital’s Silver Command.
• Support the adoption of the most appropriate maturity measures, including relevant frameworks as necessary.
• Willingness to work towards membership of the relevant professional body, the Business Continuity Institute (BCI).

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential

• Sound knowledge and experience of the operation of IT Service Continuity Management/Disaster Recovery.
• Good understanding of what makes IT services resilient and experience of ensuring that the level of resilience is appropriate to the business need that they serve.
• Proven ability to work with stakeholders at all levels to ensure that the IT Service Continuity Management function collaborates efficiently with our partners in delivering the most effective service possible.
• Demonstrable awareness of Risk Management practice and the role it plays in effective IT Service Continuity Management.
• Experience in the use of tooling to support the management and operation of IT SCM.
• Strong oral and written communications skills and ability to build effective working relationships across all levels of the business.
• A systematic, disciplined and analytical approach to problem solving.
• A high-level understanding of a broad range of technology, from devices through to cloud-based services. The ability to absorb new technical, commercial and business concepts quickly, and work with them.
• Competence in use of M365.
• ITIL Service Management Foundation level (v4 or 5)

Willingness to be assessed against the requirements for SC clearance

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Benefits

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms
• Staff have 10% time to dedicate to develop & grow
• Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app.
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days volunteering paid leave.
• Free membership to BCS, the Chartered Institute for IT.
• Some offices may have a subsidised onsite Gym.

How to Apply

Candidates must submit a CV and Supporting Statement (No more than 750 words), which describes how you meet the requirements set out in the Person Specification above.

Candidates who do not submit both a CV and a separate statement of suitability will not be invited to interview.

Within your statement of suitability, please focus on demonstrating how you meet the following essential criteria which are being assessed at the sift stage;

• Sound knowledge and experience of the operation of IT Service Continuity Management/Disaster Recovery.
• Good understanding of what makes IT services resilient and experience of ensuring that the level of resilience is appropriate to the business need that they serve.
• Proven ability to work with stakeholders at all levels to ensure that the IT Service Continuity Management function collaborates efficiently with our partners in delivering the most effective service possible.
• Demonstrable awareness of Risk Management practice and the role it plays in effective IT Service Continuity Management.
• Experience in the use of tooling to support the management and operation of IT SCM.

Should we receive a high volume of applications, a pre-sift based on your ITIL Service Management Foundation level (v4 or 5), and your experience of M365 will be conducted before the sift.

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:

• Working together
• Managing a Quality Service
• Changing and Improving

A diverse panel will review your application against the Person Specification above.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Terms & Conditions

Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact recruitment@digital.justice.gov.uk

Closing Date:

01/09/2024, 23:55 hours.

Contact information If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com Please quote the job reference - 89863. Level of security checks required Security Clearance (SC)

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

• You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
• You were studying abroad
• You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance Supporting document 1 Final JD - IT Service Continuity Analyst.docx – 196KB Opens in a new window
Converted File Final JD - IT Service Continuity Analyst.docx.pdf – 63KB Opens in a new window

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.

Application form stage assessments

Use of Artificial Intelligence (AI)

You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Interview stage assessments

There is 1 interview stage for this vacancy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

For further information and to apply for this position please see the following link: https://www.jobtrain.co.uk/justicedigital/Job/JobDetail?jobid=435&isPreview=Yes&advert=external.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules