applicant
IT analyst - TOM
at Time Out Group Plc London in London (Published at 19-08-2024)
Title: IT Analyst - Time Out Market
Location: London
Department: Technology
Reporting to: Head of Technology, Time Out Market
Role overview
Time Out Market currently operates 9 markets worldwide and is expanding very quickly. We are seeking a dynamic and results-oriented IT Analyst to join our team. This role is pivotal in supporting the Head of Technology in driving technological advancements within the company.
Responsibilities
Project Support: Collaborate closely with the Head of Technology to deliver successful project outcomes. Provide technical expertise and support throughout the project lifecycle on various technology related tasks - networking, AV, software enrollment.
MSP Management: Work in tandem with our Managed Service Provider (MSP) to ensure optimal support for our existing markets. Oversee the technical health and performance of market systems.
Technology Optimization: Foster cross-departmental collaboration to identify opportunities for technology enhancement. Implement strategies to streamline operations and improve efficiency.
Documentation: Develop and maintain comprehensive technical documentation, including system configurations, troubleshooting guides, and knowledge bases. Align with the broader Time Out Group policies.
Provide technical leadership and guidance to internal stakeholders, including training and presentations of systems. Supporting and guiding management and executives to understand the need for change.
Compliance: Adhere to company policies and procedures, ensuring all technological operations align with group standards.
New Developments: Actively participate in the project team meetings to contribute to the development and implementation of new technological solutions and markets.
Skills:
Proven experience in a technical management role (preferably hospitality industry)
Strong understanding of IT infrastructure and systems and networking concepts
Excellent project management and organisational skills
Ability to collaborate effectively with diverse teams on global scale
Strong problem-solving and analytical skills, communication and interpersonal skills
Strong knowledge of POS systems and CRM systems
What we look for in a candidate
Time Out is a company filled with individuals as diverse as the cities we are in and cover. At the same time there are common characteristics and values we all share. To join our team, you’ll want to…
Be commercially astute
Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence
Think globally
Have excellent communication and relationship building skills
Have a high sense of ownership, urgency and drive
Be a team player
About our culture
At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.
About Time Out Group plc
Through Time Out Media and Time Out Market we help our large audience go out in the world's greatest cities and connect global brands as well as local talents with this valuable audience.
Time Out Media’s multiple digital and physical channels span websites, mobile, social media, video, audio and Live Events. Across these channels, Time Out distributes its high-quality content – curated and created by a global team of local expert journalists – around the best food, drinks, culture, art, music, theatre, travel and entertainment in 333 cities and 59 countries. The Company is giving international, national and local brands and businesses the opportunity to connect with this global reach and strong traffic from a desirable audience by offering bespoke 360-degree multichannel advertising solutions. Since its launch in 1968, Time Out has become a global brand that advertisers and consumers love and trust.
Time Out Market is the world's first editorially curated food and cultural market, leveraging the Time Out brand to bring the best of the city together under one roof: its best chefs, drinks and cultural experiences – based on the editorial curation Time Out has always been known for. The first Time Out Market opened in 2014 in Lisbon, quickly turning into one of the most popular destinations in the city. The success of Lisbon brought further expansion and the portfolio currently includes eight Markets:
in addition to Lisbon, there are sites in New York, Boston, Montreal, Chicago, Dubai, Cape Town and Porto. More Time Out Market locations are in the pipeline as the global expansion continues.
Time Out is headquartered in London (United Kingdom) and listed on London's AIM stock exchange, trading under the ticker symbol 'TMO'.
Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Cape Town and Sydney and beyond. It’s our expertise, authenticity and collaboration that make us successful and a unique team.
